Service Desk Tech Level 3

Washington, AR - USA

Hourly Salary: $ 30 - 40

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

TITLE: Svc Desk Tech Level 3

LOCATION: Washington DC / Hybrid

MINIMUM EDUCATION: Bachelors degree in IT related field or equivalent experience.

REQUIRED EXPERIENCE: 5 years

INTERVIEWS: Webcam only

Job Description:

Complete Description:

The IT Asset Management (ITAM) Service Desk Technician is responsible for providing technical support and asset management services to customers who experience computer issues. This position serves as the first point of contact for troubleshooting hardware as well as managing the organizations IT assets.

Responsibilities

Respond to ITAM service requests and incidents reported by customers via phone email or web portal. Ensure all information is accurately entered into the ticketing system and that assigned tickets are tracked and managed to resolution within defined service level agreements.

Do onsite customer desktop setup.

Work with Information Technology Asset Disposal to remove old equipment and ensure that all equipment has been disposed of according to EPA guidelines.

Configure and deploy PCs laptops printers mobile phones tablets and other desktop IT assets.

Manage and track the organizations IT assets including maintenance inventory and lifecycle management.

Provide training and guidance to users on the proper use and care of IT assets.

Skills:

Experience providing desktop setup support. Required 5 Years

Experience setting up and deploying Windows-based laptops printers and desktop assets. Required 5 Years

Experience with workflow management apps like ZenDesk ServiceNow Ivanti or BMC Helix. Required 5 Years

Flexible work from home options available.

Compensation: $30.00 - $40.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.

TITLE: Svc Desk Tech Level 3LOCATION: Washington DC / HybridMINIMUM EDUCATION: Bachelors degree in IT related field or equivalent experience.REQUIRED EXPERIENCE: 5 yearsINTERVIEWS: Webcam only Job Description:Complete Description:The IT Asset Management (ITAM) Service Desk Technician is responsi...