Technical Support Specialist Image Guided Therapy Devices
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Job Location:
Monthly Salary:
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title
Technical Support Specialist - Image Guided Therapy DevicesJob Description
Philips is a global leader in Interventional Guided Therapy Devices. The IGT-D International team covers all markets except North America and Japan with a business model split between:
- 60% Direct Sales
- 40% Distributor Sales
The Field Service Team is organized around IGT-D Modality Managers or Technical Support Specialists who have a broader scope than local Field Service Engineers (FSEs).
Your role:
Technical & Installation Support
- Act as Tier 2/3 support for Market IGT-S and Distributor FSEs.
- Support Project Managers in creating picking lists for installations.
- Conduct pre-installation visits across international markets.
- Execute complex installations Field Change Orders (FCOs) and repairs.
- Ramp up remote connectivity and First Time Right (FTR) installations in your region.
Training & Certification
- Provide technical training to IGT-S and Distributor FSEs.
- Certify cross-trained IGT-S and Distributor FSEs for installations.
Sales & Customer Support
- Offer technical sales support to Sales Managers.
- Deliver preventative maintenance modifications and technical service.
- Manage customer relationships through timely communication and service delivery.
Escalation & Quality Management
- Elevate severe escalations to Senior Leadership (BU and Market).
- Conduct root cause analysis and initiate corrective actions.
- Ensure accurate service records especially for test results and complaints.
- Submit timely reports job sheets expense claims and other documentation.
- Handle both safety and non-safety related complaints utilizing escalation processes and/or problem management with a demonstrated sense of urgency to improve customer satisfaction.
You are the right fit if you have:
- Bachelors degree in Electronics preferably in Medical Devices;
- Field service experience ideally in medical imaging;
- Strong IT knoledge: hardware OS networking;
- Excellent English communication skills;
- Ability to work independently and collaboratively;
- Willingness to travel internationally (up tp 40%);
- Based in Italy preferably in the North but not mandatory.
How we work together
Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters and we wont stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
#LI-EU
#ImageGuidedTherapy
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Philips has been revolutionizing lighting for over 125 years. We pioneered the world changing development of electric light and LED, and are now leading the way in intelligent lighting systems. Our deep understanding of how lighting positively affects people, enables us to deliver inn ... View more
