Delivery Director, Salesforce

About the Delivery Director Salesforce
The Delivery Director Salesforce is a senior leader responsible for delivery excellence across our Salesforce engagements ensuring projects are delivered on time on budget to the highest quality standards and are driving measurable business outcomes. You will standardize methodology and quality manage and mentor talent ensure resource alignment and protect commercial performance while partnering closely with Practice leadership and Account Management to grow client value. The Delivery Director is a practice-embedded leader who plays a key role in shaping the system building the team and creating the conditions for consistent scalable execution across Salesforce engagements.

Responsibilities

Delivery Leadership

• Oversee the delivery of multiple Salesforce programs and projects across various industries and clouds. Includes establishing a single accountable delivery owner per engagement and ensuring team is proactively managing risk scope budget and client expectations to ensure successful outcomes.
• Establish and enforce best-in-class delivery frameworks governance and quality assurance processes.
• Partner closely with client sponsors and internal stakeholders to maintain alignment and transparency.
• Serve as an escalation point for delivery conflicts and trade-offs; make clear timely decisions.

Practice Operations

• Develop and refine delivery process tailored for Salesforce projects within an agency model (agile hybrid managed services etc.) aligned to Verndale global delivery model.
• Ensure standards are documented communicated and adopted. Drive continuous improvement through delivery metrics retrospectives and operational reviews.
• Work with capability leads and resourcing team to forecast and manage staffing needs ensuring optimal resource allocation across programs.
• People leadership and talent development.
• Build coach and retain a high-performing team of Project/Engagement Managers
• Foster a culture of ownership commercial awareness and proactive problem solving.

Client & Business Partnership

• Serve as a senior delivery point of contact for key client relationships.
• Partner with account and sales teams to scope new opportunities estimate effort and shape delivery models.
• Contribute to business development by providing delivery assurance during pre-sales proposals and client presentations.

Success Metrics

• Client Outcomes: Enhanced client satisfaction and referenceability; minimized delivery escalations.
• Commercial Performance: Maintained or improved margins; reduced profit fade from estimation through delivery; effective change-order management.
• Operational Maturity: Consistent adherence to delivery standards; accurate forecasting; reliable delivery cadence.
• Team Health: Strong retention and development of delivery talent; clear career progression; constructive feedback and coaching culture.
• Practice Readiness: Scalable staffing models; efficient onboarding; adoption of standardized tools and processes.

Qualifications

• Minimum 10 years experience leading Salesforce delivery for complex multi-workstream projects in agency or consulting environments; expertise across Sales Cloud Service Cloud Revenue Cloud and Mulesoft.
• At least 5 years managing cross-functional teams (project/program management solution architecture engineering) with proven client outcomes and margin responsibility.
• Demonstrated proficiency in delivery governance estimation SOW development risk management and change control across agile hybrid and waterfall methodologies.
• Track record of effective people leadership including hiring coaching performance management and succession planning.
• Strong commercial acumen with a solid understanding of revenue recognition margin resource utilization and forecasting.
• Executive presence with clear confident communication and the ability to resolve escalations while maintaining trust.

Nice to Have

• Salesforce certifications (Admin Sales/Service Marketing) PMP CSM/SAFe.
• Experience standardizing delivery methodologies and tools at the practice level.
• Pre-sales and solutioning experience including developing delivery models and estimates for complex programs.

Ten Great Reasons to Work at Verndale

1. We are a rapidly growing company that is just as entrepreneurial today as when we were founded in 1998.
2. We are relentlessly curious and enthusiastically solve our clients complex business problems through technology data and design.
3. We foster a culture that enables every person in the organization to do the best work of their career.
4. We offer regular training and professional development to move careers forward.
5. Client and employee satisfaction are our two most important business metrics.
6. We celebrate and champion diversity equity and inclusion.
7. We offer generous paid company holidays vacation and paid sick time to every employee starting on day one.
8. We provide top-of-the-line benefits including health dental vision 401K LTD STD Life Insurance EAP HRA and more.
9. We support a healthy work/life balance.
10. We are fully remote enabled and embrace the evolving definition of the workplace.

About Verndale

Verndale is a digital experience agency. purpose-built to help marketing and technology leaders connect the dots of the consumer journey. From our offices in Boston Los Angeles Montreal and Quito we design and develop digital experiences and enable marketing technologies that bring brands and their customers together.
We know that in order to do great work you have to make work great. Verndale is committed to always being a company that celebrates diversity equality and inclusion. We strive to recruit and retain people who are committed to creating the climate of respect that is essential for individual and company success. Verndales services are built around a core methodology that encompasses Growth Strategy Experience Design Technology Enablement and Experience Optimization.
Learn more about Verndale athttp://

Compensation & Benefits