Database Support Specialist

St. Labre Indian School Educational Association

Pretty Eagle St. Charles

Job Description

Job Title: Database Support Specialist

Department: Development

Reports To: Database Manager

FLSA Status: Nonexempt 12-month position

Salary Grade: 8B ($20.37-$23.95-$27.50)/hr.

Approved Date: 10/22/2025

SUMMARY

Responsible for resolving database requisitions and maintenance of the organizations donor data and database. This position works with donor and campaign data reports and database end users. It is not part of IT network or systems administration but may involve limited scripting or automation related to data processing.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. *Indicates the non-essential duties and responsibilities. Nothing in this job description restricts

St. Labres right to assign or reassign duties and responsibilities to this job at any time.

1. Assists Database Manager as necessary.

2. Conduct data quality control and technical support tasks as assigned.

3. Queries database and generates various reports. Responsible for learning and mastering all aspects of the current database that is used to store and manipulate donor information in the direct response fundraising programs.

4. Uses data analysis and reporting tools to create accurate exports and summaries for campaigns.

5. Generates data files and distributes to vendors. Ensures file accuracy formatting consistency and correct encoding before transmission.

6. Serves as a liaison between the organization and external database partners coordinating support requests communicating enhancement needs and ensuring timely resolution of data or reporting issues.

7. Confers with Database Manager to determine the impact of database or programming changes on development systems staff and processes.

8. Proof and correct Data files and Donor information.

9. Manages secure data file transfers (FTPS/SFTP) between internal systems external database providers and vendors to ensure timely and accurate data exchange.

10. Oversees the creation and maintenance of user accounts roles and permissions in the donor database ensuring compliance with organizational security and data integrity standards.

11. Assists with directing programmers and analysts to make changes to the donor database system.

12. Communicates all database changes and updates to the proper departments and /or individuals.

13. Assists with user training and provides support for database-related questions

14. Provides front-line technical support for staff using the donor database responding to help requests or tickets in a timely manner.

15. Provides basic troubleshooting and technical assistance by phone email or in person to database users experiencing issues with data entry reports or exports.

16. Collects information to create user documentation and/or reference materials

17. Builds an excellent working relationship with 3rd party vendors and internal staff.

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

One to two years of experience in data management database operations or technical support required;

Associates degree in Information Systems Data Management Business Information Technology or a related field preferred.

An equivalent combination of education and experience may be considered. Basic knowledge of scripting or programming is helpful but not required.

KNOWLEDGE SKILLS AND ABILITIES

1. Database knowledge required.

2. Must be proficient in using personal computers and Microsoft Office software with a strong emphasis on Excel.

3. Ability to manipulate and save files in various formats.

4. Strong communication skills both verbal and written.

5. Must be a self-starter and able to work well under pressure and with minimal supervision.

6. Must be dependable with good work attendance.

7. Must possess strong interpersonal skills.

8. Ability to read analyze and interpret general business periodicals professional journals technical procedures.

9. Ability to write reports business correspondence and procedure manuals.

10. Ability to effectively present information and respond to questions from development personnel.

11. Attention to detail is essential.

12. Ability to think broadly and consider impacts across systems and within the organization.

13. Strong logical and analytical thinker.

14. Strong organizational skills.

15. Sense of urgency to resolve issues.

16. Willingness to work overtime if needed holidays and weekends.

17. Respects the teachings of the gospel of Jesus Christ in private personal and public life.

18. Commitment to the mission of the Roman Catholic Church in Native American education.

19. Sensitivity to and appreciation of Native American people and their cultures.

20. Ability to serve as an appropriate role model for students.

CERTIFICATES LICENSES REGISTRATIONS

Certifications such as CompTIA A CompTIA IT Fundamentals (ITF) Google Data Analytics Microsoft Office Specialist (MOS) or Microsoft Excel Certification are preferred but not required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to sit; use hands to finger handle or feel; and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.