Receptionist

Receptionist (Part-Time) JLL

Schedule: Part-Time Position

Wednesday: 10:30 AM - 3:00 PM

Thursday: 6:30 AM - 3:00 PM
Friday: 6:30 AM - 3:00 PM

What this job involves: As an Receptionist at JLL you will provide administrative receptionist and concierge support duties in accordance with JLL policies and procedures while keeping with client and Site Facility Manager requirements to assist in achieving Key Performance Indicators and operational targets for the site. This part-time role requires you to perform duties with integrity and diligence in a professional manner while serving as the face of JLL and the client organization. Youll proactively develop and maintain client relationships ensuring expected service levels are achieved while delivering exceptional quality of service that reflects JLLs commitment to outstanding workplace experiences and comprehensive facility support services.

What your day-to-day will look like:

Client Relationships and Service Excellence:

Proactively develop and maintain client relationships ensuring expected service levels are achieved consistently

Comply with all requirements of Client contract while meeting or exceeding Key Performance Indicators

Deliver exceptional quality of service as reflected by client feedback and performance metrics

Enhance client experiences by providing exceptional customer service and professional hospitality

Act as ambassador for JLL by behaving consistently with cultural and ethical requirements

Reception and Visitor Management:

Manage sign-in process for vendors and visitors with professionalism and hospitality standards

Receive inform and guide visitors including coordination with Client employees for seamless entry experience

Handle incoming and outgoing calls including distribution of messages with accuracy and professionalism

Track all badges distributed for both vendors and employees while maintaining security protocols

Maintain front office and reception area clean and presentable at all times for optimal first impressions

Administrative Support and Coordination:

Provide high-level administrative support to employees including way-finding and amenities within building

Offer information about neighborhood amenities and organizational resources for comprehensive support

Maintain conference room booking schedules to maximize efficient use of space and optimize facility utilization

Maintain all contact lists including suppliers and contractors for comprehensive vendor management

Provide assistance in general administrative activities and other duties as assigned by Facilities Management team

Handle travel requests and booking arrangements when required for employee support

Facility Operations Support:

Support day-to-day delivery of services onsite in accordance with all agreed policies procedures and contract scope

Assist with mailroom functions and perform associated activities including management of mail service and courier contractors

Support delivery of site amenities and programs as directed including reception janitorial mail and courier services

Coordinate and manage special requests for workplace services that are outside routine services provided

Participate as key team member in responses to emergency situations with appropriate protocols

Financial Management and Cost Control:

Seek ways to constantly reduce costs and improve operational standards for enhanced efficiency

Ensure compliance within delegated financial and contractual authorities while maintaining service quality

Support cost-effective operations through efficient resource management and vendor coordination

Leadership and Teamwork:

Actively support environment of teamwork cooperation performance excellence and personal success

Participate in individual performance management program and personal development planning process

Participate in company activities and contribute to positive workplace culture

Support moves reconfigurations events safety or sustainability practices as needed

Required Qualifications:

Communication and Interpersonal Skills: Excellent communicator with strong verbal and written communication abilities

Professional demeanor with capability to interact effectively with all levels of organization

Customer service orientation with focus on hospitality and client satisfaction

Personal Attributes: Organized with strong attention to detail for comprehensive administrative support

Problem-solver with ability to handle multiple tasks and priorities effectively

Self-motivated confident energetic and flexible for dynamic workplace environment

Ability to work independently with little supervision while maintaining high performance standards

Physical Requirements: Able to adequately perform required job functions including ability to lift bend and move

Capability to perform job tasks in safe and approved manner

Physical stamina to work varied shift schedule including early morning hours

Professional Skills: Strong organizational skills with ability to manage multiple priorities simultaneously

Proficiency with standard office equipment and basic computer applications

Understanding of professional office protocols and visitor management procedures

Preferred Qualifications:

Previous experience in reception administrative support or customer service roles

Familiarity with facility management operations and workplace services

Experience with visitor management systems and conference room booking platforms

Background in hospitality or corporate services environment

Location: St. Paul MN

Employment Type: Part-Time (22.5 hours per week)