Customer Relations Representative
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Job Location:
Henderson, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
25 days ago
Vacancies:
1 Vacancy
Job Summary
Findlay Toyota is seeking an experienced Customer Relations Specialist to join our high volume service department. Findlay Automotive is one of the largest and fastest growing automotive groups in the Southwestern US and we are looking to add top-tier talent to a team that offers growth and advancement and recognizes hard work!
Responsibilities:
- Respond to research and resolve customer complaints received by survey text email and/or in person.
- Proactively contact customers who express dissatisfaction on various social media platforms such as Google Dealer Rater Instagram Tik Tok etc.
- Maintain detailed records of all correspondence.
- Identify and report complaint trends and opportunities to improve customer satisfaction.
- Collaborate with service management parts management technicians foremen and service writers daily.
- Assist Toyota Corporate representatives to resolve complaints submitted directly to the manufacturer.
- Retaincurrent knowledge of warranty policies and procedures uniqueguidelines and recalls.
- Maintain a positive and productive working relationship with all departments and co-workers.
Qualifications:
- Minimum of 1 year experience in Customer Complaint Resolution.
- Experience with dealerships preferred.
Benefits:
- Positive and productive work environment
- Competitive pay and schedule
- Paid vacations and holidays
- Medical Dental and Vision insurance
- 401K
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Findlay Toyota is seeking Maintenance Technicians for our high volume service department. Findlay is one of the largest & fastest growing automotive groups ...
