Supervisor III (Call Center Experience Strongly Preferred) FPA Access Center
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Job Location:
New York City, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
26-10-2025
Vacancies:
1 Vacancy
Job Summary
In the Supervisor III role within the FPA Access Center you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other communications channels by providing superior customer service. The FPA Access Center which is centralized contact/call center for the Mount Sinai Health System located in West Side of Manhattan. Although we are an administrative office the Access Center supports many of the various doctors offices in our health system.
The Supervisor III for the access center is Responsible for training supervising and evaluating administrative and other subordinate staff as applicable. Assists director in the creation of reports and projects as assigned.
Responsibilities
- Manages the day-to-day operations of the office or practice with supervision hiring training discipline and discharge of all subordinate personnel.
- Prioritizes organizes and initiates work as necessary to meet the administrative and/or billing needs of the office or practice.
- Human Resources payroll and billing charges review as appropriate.
- Works with Administrator or Manager to review office/practice operations and assists in the creation or revision of policies and procedures.
- Periodically reviews office performance and identifies areas for improvement. May work in conjunction with other departments.
- Assists Management in the creation of reports and projects as assigned.
- Maintains currency in all applicable computer programs for coverage and training of subordinate staff.
Qualifications
- Associate Degree or equivalent in business or related field
- 3 years in administrative environment
- 1 year supervisory experience
Non-Bargaining Unit 008 - FPA Access Center - ISM Icahn School of Medicine
Required Experience:
Manager
Key Skills
- Children Activity
- Feed
- ASP.NET
- Corporate Strategy
- Health And Safety Management
About Company
Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled ... View more
