Administrative Assistant II

Job Profile Summary
The Unlicensed Allstate Agency Center Office Manager is responsible for completing the routine day to day administrative tasks associated with the Allstate Agency Center office. As the Unlicensed Allstate Agency Center Office Manager the employee will manage the Allstate Agency Center office during business hours (9:00 am 5:00 pm) local time Monday through Friday). During that time the Office Manager will be responsible for completing administrative tasks associated with the operation of the Allstate Agency Center addition the Unlicensed Allstate Agency Center Office Manager will be required to complete minimal service tasks for walk-in Allstate customers and prospective customers primarily processing customer payments. Finally the Unlicensed Allstate Agency Center Office Manager will be a vital connection point between the Allstate Exclusive Agent (EA) and the Allstate customer (existing and prospective).

The key responsibilities for the job are:
Assisting walk-in customers with payment processing adhering to prescribed Allstate processes
Interacting with existing or prospective Allstate customers who visit the office in a professional manner to
provide assistance or facilitate a virtual connection with an Allstate EA
Completing basic administrative tasks such as routing mail and coordinating the calendar application used to schedule EA/customer appointments
Utilizing Allstate and Microsoft Office applications to complete daily tasks
Maintaining complete and accurate records as directed by their supervisor
Completing special projects at the request of their supervisor

Experience: 1 - 2 years of customer service insurance sales/service or office administration preferred.

Skills: Problem Solving Calendar Management Clerical Skills Office Administration Detail-Oriented Customer Service.

Function Skills:
Technical Proficiency Microsoft Office (Outlook Outlook Calendar Word and Teams) and Allstate technology (training will be provided for Allstate technology)
Customer Service Skills Interacting in a professional manner with customers employees and Allstate EAs
Problem Solving Skills Ability to address and resolve administrative and operational issue in a timely and efficient manner
Organizational Skills Managing schedules and maintaining orderly records