Claims Customer Service Associate I

This position will assist the overall claim process by setting up claims selecting relevant coverage monitoring losses answering claims calls and processing necessary documentation.

Responsibilities:

As a member of the claims organization at UFG and as defined by claims best practices core duties include:

• Review new claim assignments to determine the nature and severity of the claim and intended action required.
• Manage and execute all claim functions such as maintaining proper claims documentation within claims management system reserving claim payments expense factors and file notes.
• Make prompt meaningful contact with insureds claimants and agents.
• Maintain proper communication channels with internal and external customers as defined by claims best practices.
• Review and interpret policy to determine coverage.
• Work with underwriting to determine appropriate coverages.
• Participate in continuing educational programs to develop and maintain knowledge of products procedures and industry trends.
• Provide exceptional customer service to both internal and external customers.

As a Customer Service Associate you will:

• Represent UFG and UFG Claims Department through phone email and fax.
• Be expected to provide the highest level of customer service to UFG customers.
• Select relevant coverages and determine coverage codes.
• Enter claims into an automated system and make the assignment to the appropriate claims representative.
• Monitor new losses with unpaid premium or other coverage issues and set up in a timely fashion as coverage becomes available.
• Process all mail received in imaging system.
• Take claim information from customers over the phone.
• Assist customers with claim inquiries and when needed get them in contact with an appropriate UFG representative.

Qualifications:

Education:

• High school diploma or GED required.
• Some college preferred.

Experience:

• 2 years of customer service experience preferred.
• 2 years of insurance related experience preferred.

Knowledge skills & abilities:

• Understanding basic policy language.
• Excellent verbal communication skills.
• Technical knowledge of computers and being able to work with Word Outlook and Excel.
• Effective organizational skills.
• Ability to multitask and effectively prioritize.
• Ability to work with a team to successfully complete a project.
• Problem solving skills.
• Critical thinking skills.
• Customer-centric mindset.

Working Conditions:

• Hybrid- Work from home with occasional requests to work in the office.
  • Must have a quiet office room to work in throughout the day.

Required Experience:

IC