Customer Service Representative

Winter Haven, FL - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Title: Customer Service Representative

Department: Customer Service / Operations
Reports To: Operations Manager
Location: Winter Haven FL
Job Type: Full-Time (shift flexibility required)

Company Overview

We are a leading privately held liquid food-grade tank carrier with a vision to be the best in North America. Our mission is to deliver outstanding customer service by ensuring our customers products are transported safely and on time-every day all year round. Demand for food products remains strong even during economic downturns and as a result we are expanding to meet growing customer needs for additional food-grade tank capacity

Position Summary

The Customer Service Representative serves as the primary point of contact for customers ensuring exceptional service through timely communication problem-solving and efficient load management. This role plays a key part in maintaining strong customer relationships supporting logistical planning and ensuring accurate shipment updates. The ideal candidate is proactive detail-oriented and committed to operational excellence.

Key Responsibilities

Serve as the primary contact for customer inquiries via phone and email.
Accept confirm and document freight requests.
Input and update load information in the AS400 system and maintain accuracy in related business tools.
Communicate effectively with load planners and driver managers to ensure all service details are aligned.
Monitor active loads and provide timely pickup in-transit and delivery updates to customers.
Identify potential service issues early and take proactive steps to resolve them; escalate as necessary.
Accurately communicate tank wash requirements and ensure alignment with customer specifications.
Maintain detailed customer notes including scaling needs wash requirements delivery expectations and special instructions.
Provide advance notifications to tank wash locations when required.
Schedule and plan loads that meet customer demand while optimizing driver availability and company priorities.
Communicate all critical information at the end of each shift or prior to scheduled time off to ensure continuity of service.
Support customer retention and account growth through professional reliable service.
Adapt to changing customer needs business priorities and process improvements.

Qualifications & Skills

High School Diploma or GED required.
2 years of customer service experience preferred; experience in transportation logistics or food-grade tanker operations is a plus.
Strong analytical and problem-solving abilities.
Excellent verbal and written communication skills.
Proficient in Microsoft Office (Excel Word Outlook); experience with AS400 preferred.
Strong attention to detail and organizational skills; able to manage multiple priorities effectively.
Customer-focused mindset with a proactive solutions-driven approach.
Able to work independently and collaboratively in a team-oriented environment.
Flexibility to work variable shifts including evenings nights and weekends as needed.

Physical & Work Environment Requirements

Ability to stand or walk for extended periods when required including in non-climate-controlled environments.
Perform clerical duties such as data entry filing documentation and phone support.
Consistent on-time attendance at the assigned work location is required.

Performance Expectations

Timely and accurate entry of loads and customer notes.
High levels of customer satisfaction and timely issue resolution.
On-time load status updates and notifications.
Accurate audit-ready documentation and adherence to process standards.

Benefits

Competitive salary

Comprehensive health dental and vision insurance

401(k) plan with company match

Paid time off and holidays

Company-paid life insurance

Waiting period may apply

Job Title: Customer Service Representative Department: Customer Service / Operations Reports To: Operations Manager Location: Winter Haven FL Job Type: Full-Time (shift flexibility required) Company Overview We are a leading privately held liquid food-grade tank carrier with a vision to be the best ...