Deskside Support Specialist Journeyman

Washington, AR - USA

Hourly Salary: $ 25 - 28

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Job Description:

Short Description: 6 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints Windows and Apple laptop endpoints Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC.

Complete Description:

Responsibilities:

Provides support for the implementation configuration deployment and support of systems including but not limited to client computing devices and servers.

Creates analyzes reports converts or transfers data using specialized applications or web-based platforms.

Accurately tracks all service requests incidents and change requests in client ITSM platform.

Provides desktop support both remote and/or deskside using client designated tools for technical support.

Ability to demonstrate strong communication skills both written and verbal.

Minimum Education/Certification Requirements:

CompTIA A or equivalent or higher

Resolve technical issues and closing out assigned.

Service/Incidents requests within the agencys Service Level Agreements

Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources

Provide assistance with installation operation and maintenance of District-owned desktop software including operating systems (both Windows and Apple) off-the-shelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools

Log and route service requests and incidents in an incident management system.

Provide a high level of customer service to end users on a daily basis

Provide technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications

Troubleshoot issues related to agency specific applications and web applications

Provide technical support for mobile devices such as iPads iPhones Android devices and tablets

Collaborate with the IT leadership team to test and implement cost effective technology for District

Maintain service level agreements related to Desk Side support Service/Incident requests

Work with other technical teams to coordinate multi-tiered technical support for outages widespread security incidents.

CONTRACT JOB DESCRIPTION

Responsibilities:

Responds to and diagnoses problems through discussion with users.

Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.

Supervises operation of help desk and serves as focal point for customer concerns.

Provides support to end users on a variety of issues.

Identifies researches and resolves technical problems.

Responds to telephone calls emails and personnel requests for technical support.

Documents tracks and monitors the problem to ensure a timely resolution.

Provides second-tier support to end users for either PC server or mainframe applications or hardware.

Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.

Simulates or recreates user problems to resolve operating difficulties.

Recommends systems modifications to reduce user problems.

Skills Matrix:

Bachelors degree in IT or related field or equivalent experience such as CompTIA A. Required 10 Years

Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. Required 6 Years

Accurately tracks all service requests incidents and change requests in ITSM platform. Required 6 Years

Provide desktop support both remote and/or deskside using designated tools for technical support. Required 6 Years

Works closely with engineers developers to troubleshoot issues that impact desktop network and application layers operations. Required 3 Years

Strong Customer Service Skills. Required 4 Years

Experience providing administrative support in an IT environment. Required 4 Years

Proficient time management skills Required and detail oriented organizational skills. Required 4 Years

Comprehensive knowledge of Office 365 services to include: Sharepoint OneDrive OneNote Teams. Required 3 Years

Must be open to cross-training and have flexibility in duties as assigned. Required

Expertise in troubleshooting hardware related issues. Required 4 Years

Expertise in troubleshooting complex software related issues. Required 3 Years

Can demonstrate experience making nontechnical users comfortable with complex technology concepts. Required 4 Years

Skilled with Active Directory. Required 2 Years

Compensation: $25.00 - $28.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.

Required Experience:

Job Description:Short Description: 6 years of experience. Installs and configures computer devices such as Windows and Apple desktop endpoints Windows and Apple laptop endpoints Windows and Apple Tablets and mobile phones. Onsite and will need to be comfortable with getting around DC.Complete Descri...