5Yrs Deskside Support Specialist
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Job Location:
Washington, AR - USA
Hourly Salary:
$ 25 - 27
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Role : Deskside Support Specialist
Client : DC Government
Location : Washignton DC (onsite)
Client : DC Government
Location : Washignton DC (onsite)
Job Description:
CCompTIA A or equivalent or higher
Resolve technical issues and closing out assigned. Service/Incidents requests within the agencys Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation operation and maintenance of District-owned desktop software including operating systems (both Windows and Apple) off-the-shelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools iv. Log and route service requests and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications vi. Troubleshoot issues related to agency specific applications and web applications vii. Provide technical support for mobile devices such as iPads iPhones Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District viiii. Maintain service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams to coordinate multi-tiered technical support for outages widespread security incidents. CONTRACT JOB DESCRIPTION Responsibilities:
Resolve technical issues and closing out assigned. Service/Incidents requests within the agencys Service Level Agreements ii. Adhere to all Enterprise-wide security policies related to security and integrity of Districtowned Resources iii. Provide assistance with installation operation and maintenance of District-owned desktop software including operating systems (both Windows and Apple) off-the-shelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools iv. Log and route service requests and incidents in an incident management system. v. Provide a high level of customer service to end users on a daily basis technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications vi. Troubleshoot issues related to agency specific applications and web applications vii. Provide technical support for mobile devices such as iPads iPhones Android devices and tablets viii. Collaborate with the IT leadership team to test and implement cost effective technology for District viiii. Maintain service level agreements related to Desk Side support Service/Incident requests x. Work with other technical teams to coordinate multi-tiered technical support for outages widespread security incidents. CONTRACT JOB DESCRIPTION Responsibilities:
- Responds to and diagnoses problems through discussion with users.
- Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
- Supervises operation of help desk and serves as focal point for customer concerns.
- Provides support to end users on a variety of issues.
- Identifies researches and resolves technical problems.
- Responds to telephone calls emails and personnel requests for technical support.
- Documents tracks and monitors the problem to ensure a timely resolution.
- Provides second-tier support to end users for either PC server or mainframe applications or hardware.
- Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
Experience:
- Bachelors degree in IT or related field: 4 years (Preferred)
- Installs and configures computer devices: 6 years (Preferred)
- tracks all service reqs incidentschange requests in ITSM: 6 years (Preferred)
- Provide desktop support both remote and/or deskside using: 6 years (Preferred)
- Works closely with engineers developers to troubleshoot: 3 years (Preferred)
- Strong Customer Service Skills.: 4 years (Preferred)
- provide administrative support in an IT environment: 4 years (Preferred)
- Proficient time management skills: 4 years (Preferred)
- knowledge of Office 365 services: 3 years (Preferred)
- open to cross-training & flexible in duties as assigned: 2 years (Preferred)
- troubleshooting hardware related issues: 4 years (Preferred)
- troubleshooting complex software related issues: 3 years (Preferred)
- Can demonstrate making nontechnical users comfortable: 4 years (Preferred)
- Skilled with Active Directory: 2 years (Preferred)
Compensation: $25.00 - $27.00 per hour
About Us
AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.
AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.
Required Experience:
IC
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
About Company
AHU Technologies offers SAP Services, E-commerce, Web Development, SEO & Digital Marketing, Graphic Designing, Camera Surveillance, & Accounting services.
