Collection Analyst

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

TITLE: Collection Analyst

GRADE: 10

LOCATION: Warsaw Poland

Position Summary & Key Areas of Responsibility:

Incumbent reports to the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the companys accounting function.

Under over-all direction of area manager manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers
Confer with customer by telephone in attempt to determine reason for overdue payment; reviewing terms of sales service or credit contract with customer.
Research payment issues involving disputed deliveries returns and credits which have or may result in delinquent balances.
Resolve issues quickly to prevent further aging of delinquent balances.
Work with manager to identify accounts which may present a business credit risk require credit hold or outside collection.
Record information about financial status of customer and documents status of collection efforts.
Keep sales representatives aware of account status and problems.
Answer incoming calls provides invoices to customers sorts and files correspondence.
Is able to maintain the collection calls with multiple stakeholders (customer sales management etc.)
Must be process oriented and should know the collection processes and scenarios
Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks actions that needs to be taken.
Proven track of good and stable performance (internal candidates).
Ability to support manager in process related actions or analysis
Team Management- coordination of tasks conducted by the Team reporting of the results help with escalations. Talent management.

Basic Qualifications:

• Bachelor degree in business or related field
• Over two years experience as a credit/collection specialist; or any equivalent
• Team Management experience
• Combination of acceptable training education and experience
• Must possess effective written and verbal communications skills.
• Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position. Especially Excel skills related to reporting (formulas pivot tables etc.)
• Basic accounting skills required.
• Fluent in English both written and spoken
• Customer oriented
• Strong work Ethic

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.