Customer Service Support Administrator | AU | WFH

• Act as the first point of contact for customers via phone email and Odoo Helpdesk.
  
• Provide timely accurate information relating to products instrumentation and service level
  
• agreements (SLAs).
  
• Escalate technical issues to Service Sales or Product Managers as required.
  

• Process service requests calibration bookings warranty claims and sales orders in Odoo.
  
• Ensure purchase orders quotes and customer acknowledgements are logged and tracked.
  
• Keep customers updated on job progress delivery dates and service schedules.
  

• Support the scheduling of field technicians for installations calibrations and maintenance visits.
  
• Liaise with internal teams (Service Sales Accounts and Production) to coordinate activities and
  
• meet customer requirements.
  

• Maintain accurate customer profiles equipment registers and service histories within Odoo.
  
• Ensure service documentation calibration certificates and reports are issued correctly and on time.
  

• Generate regular reports on service tickets turnaround times and SLA performance for management review.
  
• Support compliance with processes ISO/IEC 17025 (NATA) requirements and customer contract obligations.
  

• Assist Accounts with credit applications invoice processing and customer payment follow-ups.
  
• Track deposits and milestone payments for projects in line with companys payment terms.
  

• Contribute ideas to improve customer service processes Odoo workflows and response times.
  
• Provide administrative support across teams to ensure seamless customer experience and operational efficiency.
  

Requirements

• Minimum of 3 years of experience in customer service or administrative support ideally within a technical manufacturing or service-based environment.
  
• Proficient in ERP/CRM systems with Odoo experience highly regarded.
  
• Strong communication and interpersonal skills with the ability to build professional relationships with customers suppliers and internal teams.
  
• Highly organized detail-oriented and capable of managing multiple priorities in a fast-paced setting.
  
• Skilled in Microsoft Office Suite (Word Excel Outlook) and collaboration tools such as .
  
• Demonstrates accountability integrity and proactive problem-solving abilities.
  
• Able to exercise sound judgment take initiative and contribute effectively to a collaborative team environment.
  
• Knowledge of service-level agreements (SLAs) instrumentation processes and administrative best practices is an advantage.
  

Benefits

Why Youll Love Working Here

• HMO Dental and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday Vacation Medical and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party Family Day Team Building and more!