Renewals Manager
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Job Location:
Monthly Salary:
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
Join Udemy. Help define the future of learning.
Udemy is an AI-powered skills acceleration platform built to help people and teams grow. Its personalized practical and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use whether theyre picking up something new or leveling up to stay ahead.
Over 80 million learners and 17000 businesses already learn with Udemy. If youre excited by change energized by learning and ready to have a real impact youll feel right at home.
Learn more about us on our company page.
About your skills:
Contract Renewal Management: Experience managing renewal cycles negotiating terms and ensuring timely renewals.
Account Retention: Proven ability to maintain high customer retention and reduce churn.
Forecasting & Pipeline Management: Skilled in renewal forecasting revenue tracking and CRM management (e.g. Salesforce HubSpot).Upsell/Cross-sell Identification: Ability to identify and partner with sales on expansion opportunities.
Revenue Operations Alignment: Experience collaborating with Sales Customer Success and Finance teams to streamline renewal processes.
Heres what youll be doing:
Proactively report to senior management on the portfolio of accounts focusing on goal attainment and recommended course corrections
Partner with field sales and customer success to sell multi-year subscription renewals upselling and demonstrating business value of our subscription
Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client and directly negotiate all terms with client procurement teams
Prepare proposals including renewal rate calculations and contract preparation
Work closely with Finance and Legal teams to ensure all contracts are accurate while also verifying contracts data integrity of all quotes review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy
Respond to questions from Customer Success Managers Account Executives and UB leadership on any aspect of the renewal
What youll have:
3 years of B2B SaaS renewals experience working with large enterprise-level accounts (> $100k ACV)
Ability to negotiate terms for complex deals while maintaining great client relationships
Superior time management skills; excellent attention to detail
Ability to adapt quickly in a fast-paced start-up environment but also an interest in helping build sustainable processes
Love for teamwork and commitment to building a world-class enterprise-level global customer experience together
Why work here
Youll grow here.
Learning is part of the job. Youll get full access to Udemy courses a monthly UDay to invest in yourself and a budget to spend on whatever helps you improve. Many people are diving into AI lately but what you focus on is up to you.
AI is real here.
We use it in the way we learn and the way we work. Youll have the space and tools to experiment apply and get better at using AI in practical ways.
Youll own your work.
We trust people to lead make decisions and follow through. You dont need to wait for permission or layers of approval to have an impact.
Youll build with others.
We collaborate openly and shape ideas together. Everyone has a voice and good thinking is welcomed from any direction.
Youll see your impact.
What you build helps people grow their skills change their careers or find a path forward. Youve got the experience why not use it to help others gain theirs
Bring your curiosity. Well bring the platform and the support. Lets LEARNtogether.
Our Benefits Start with U
Our benefits start with you and were built to provide you and your family with the protection and care you need making it easy to access the right coverage when you need it most. Benefits vary by region and we encourage applicants to review our Australia Benefits India Benefits Ireland Benefits Mexico BenefitsTurkiye Benefits & US Benefitspages to get an understanding of some of the benefits we offer. For details on region-specific benefits please refer to the information provided during the hiring process.
At Udemy we value diversity and inclusion and consider qualified applicants without regard to race color religion sex national origin ancestry age genetic information sexual orientation gender identity marital or family status veteran status medical condition or disability. We understand that not everyone will match each of the qualifications. However we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align wed love to hear from you!
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Required Experience:
Manager
Key Skills
- Restaurant Experience
- Customer Service
- Employee Evaluation
- Management Experience
- Math
- Employment & Labor Law
- Sanitation
- Leadership Experience
- P&L Management
- Mentoring
- Supervising Experience
- Restaurant Management
About Company
Udemy is an online learning and teaching marketplace with over 250,000 courses and 73 million students. Learn programming, marketing, data science and more.
