Principal Product Manager- Patient Experience
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Job Location:
Palo Alto, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Hybrid Palo Alto (2 days/week onsite)
Reports to: VP of Product
About Midi:
Midi Health is the fastest-growing virtual clinic for women in midlife. We provide insurance-covered care for perimenopause menopause and related health needs delivered by expert clinicians who listen and care. Our mission is simple: help women feel strong focused and healthy through every stage of life. Were backed by top-tier investors (including Google Ventures) trusted by leading health plans and employers and scaling nationally.
The Role:
This is a high-impact product leadership role shaping how patients discover Midi access care and engage with our platform throughout their health journey. As the Principal Product Manager Patient Experience you will own the end-to-end patient journey from acquisition and activation to engagement and retention.
Youll define and drive the strategy for our Patient Experience Product Group partnering closely with Marketing Engineering Design Data and Growth. Youll also collaborate tightly with our Care Delivery product group peer to build a seamless experience that connects clinical care with patient outcomes.
If you thrive at the intersection of consumer product behavioral engagement and healthcare transformation this is a role where you can change lives at scale.
The impact you will make:
Drive massive business and patient impact by owning our core product experience
Shape patient-centered healthcare in a category-defining company
Lead high-visibility initiatives in a rapidly scaling environment
Build growth loops and engagement strategies across product lifecycle
Work with an exceptional Product and Executive team in a mission-driven company
What Youll Do:
Define and champion the product vision and long-term strategy across the full patient lifecycle
Build and own the product roadmap for Patient Experience
Lead a cross-functional product pod (engineering design analytics)
Own product-led growth: acquisition activation engagement and retention
Partner with Marketing to drive funnel conversion and lifecycle experimentation
Define lifecycle communication strategy across email SMS and in-app
Drive core platform improvements that improve experience and retention
Own key metrics: conversion activation retention LTV satisfaction
Leverage quantitative qualitative insights to inform roadmap and feature design
Communicate priorities and influence direction across executive stakeholders
What Youll Bring:
Must-Have Experience
8 years in Product Management with a track record of owning high-impact product areas.
Experience building and optimizing direct-to-consumer products at scale
Strong understanding of conversion funnels growth loops and retention strategies
Proven ability to translate business strategy into product roadmaps
Comfortable leading through influence across engineering design marketing and growth
Excellent communication and storytelling skills with executive stakeholders
Strong analytical mindset; experience with analytics tools (Mixpanel Amplitude Looker QuickSight)
Experience driving experimentation programs (A/B testing growth experiments)
User-obsessed builder who believes in solving problems through data empathy
Bonus Points
Experience in healthtech or other highly regulated industries
Knowledge of lifecycle marketing platforms (Braze Iterable Klaviyo)
Background working in B2B2C product environments
Familiarity with EMR/EHR systems such as Athena
Experience integrating product growth lifecycle into a unified journey
Who You Are
Strategic thinker and end-to-end owner
Systems builder who connects product data GTM
Comfortable operating at Principal level
Fast decision-maker who favors impact over complexity
Obsessed with simplicity usability and meaningful outcomes
Mission-driven and excited to improve care for women
At this time Midi isunable to provide visa sponsorship. Candidates must be authorized to work in the U.S. without current or future sponsorship needs.
The Salary range for this role will depend on pays a competitive base salary plus equity and benefits.
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note that all official communication from Midi Health will come from an@email address. We willnever ask for payment of any kind during the application or hiring you receive any suspicious communication claiming to be from Midi Health please report it immediately by emailing us at.
Midi Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Please find ourCCPA Privacy Notice for California Candidateshere.
Required Experience:
Staff IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
