Offboarding Associate

Join our dynamic Client Operations team and be at the forefront of innovation in the banking industry. This role offers an exciting opportunity to engage with clients address inquiries and optimize service operations all while contributing to our culture of excellence and efficiency.

As an Account Manager I within Client Offboarding Operations you possess specialized expertise in handling processes for Commercial Banking clients and segments. You will enhance the client and employee experience across both standard and complex this role you will manage bank-initiated and client-initiated offboarding and account closure requests identify cross-functional Line of Business product and service dependencies lead the orderly offboarding of accounts products and services and execute offboarding schedules in support of Know Your Customer (KYC) requirements.

Job responsibilities

• Execute on business initiatives by creating and maintaining open communication with employees peers leadership team and other lines of business
• Make informed business decisions using your independent judgement skill set experience and subject matter expertise in combination with documented policies and procedures relationships with critical partners expanded empowerments and increased authority levels to enhance the performance of the department and business.
• Manage specialized expertise of products and services including deposit credit & treasury
• Act as a single Point of Contact coordinates case communication synchronizes work efforts and leads execution of product specific offboarding procedures
• Optimize processing and service levels; holistic solution for E2E process
• Support all of Commercial Banking includes U.S. Domestic & International Branches APAC Canada EMEA Latin America exits
• Anticipate potential risk Pivotal role in AML/KYC & Reputation Risk mitigation
• Focus on client protection from unauthorized requests
• Highly organize and manage offboarding engagements & service agreements with other LOBs
• Represent Commercial Bank in cross-Line of Business offboarding initiatives

Required qualifications capabilities and skills

• Minimum of 5 years professional experience in customer service operations treasury banking or portfolio management as a manager or individual contributor. Strong knowledge of treasury products credit cards and financial/banking services.
• A strong aptitude for strategic thinking and tactical execution
• Excellent organizational skills and the ability to manage prioritize work under pressure and meet tight deadlines
• Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
• Strong interpersonal and influencing skills with the ability to establish credibility and strong partnership with senior business and control partners
• Research issues and describe decision making process. Identify where change is necessary
• Proficient in MS Office (Excel PowerPoint Word)
• Team advocate. Assist to drive Diversity and Inclusion

Preferred qualifications capabilities and skills

• Bachelors degree preferred.
• Preferably with professionalwork experience primarily in banking or the financial service industry

Additional Information:

• Shift Schedule: 8PM-5AM MNL Time (Mon-Fri)