VP Ops Services

Its a great time to join Harrias we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. Were an innovative high-growth company with a global presence dedicated to building strong partnerships and delivering measurable value to our customers.

This is a pivotal moment - not just for Harri but for the entire frontline industry. We are not merely building AI features; we are architecting a new way to work. Hospitality managers today are drowning in complexity - scheduling compliance training inventory. Agentic AI is the key to moving them from task-masters to team-builders.

We are seeking a Vice President Agentic AI Platform -a strategic product and commercialization leader who can turn groundbreaking AI capabilities into tangible business value.

This role is perfect for an executive who has successfully scaled enterprise-grade AI and digital experience platformssomeone who can connect human-centered design with commercial strategy to create meaningful market-shaping outcomes.

What youll be doing

1. Commercial & Go-to-Market Leadership

• Define and own the business and go-to-market strategy for Harris Agentic AI platform.
• Develop pricing packaging and monetization models that scale across customer segments.
• Partner with sales marketing and customer success to enable adoption and revenue growth.

2.Product Vision & Market Alignment

• Collaborate with technical product and engineering leaders to translate AI capabilities into business-ready solutions.
• Use market intelligence customer feedback and design insights to co-create a roadmap that delivers measurable ROI.
• Bridge the gap between user needs technical innovation and business value.

3.Experience Design & Customer Evangelist

• Serve as Harris chief evangelist for AI - translating complex concepts into clear outcome-driven narratives.
• Champion intuitive human-centered product experiences that empower frontline managers.
• Bring a design-thinking approach to defining how AI assistants seamlessly integrate into the daily workflow of hospitality professionals.

4.Market & Ecosystem Strategy

• Conduct competitive and market analysis to inform product direction and identify strategic opportunities.
• Build alliances with technology and platform partners to accelerate product adoption and market reach.

5.Leadership & Influence

• Inspire and align cross-functional teams around a shared commercial vision.
• Operate as a senior advisor to the C-suite on AI product commercialization design strategy and enterprise transformation.

• Proven Product Executive: 7 years in product leadership digital strategy or experience design within enterprise SaaS or AI-driven platforms.
• Strategic Innovator: Deep understanding of Generative and Agentic AI with a record of translating technology into scalable business models.
• Commercial Strategist: Skilled in go-to-market execution SaaS and AI commercial modeling PLG (Product-Led Growth) and portfolio management.
• Design-Minded Leader: Background in digital experience design and customer journey optimization with the ability to marry aesthetics usability and business impact.
• Consulting-Caliber Communicator: Able to simplify complexity influence executive audiences and align diverse teams.
• Collaborative & Enterprise-Savvy: Experienced in navigating large organizations managing stakeholders and ensuring compliance security and change management in enterprise contexts.
• Education: Bachelors degree in Engineering or a related field; advanced business or leadership education (e.g. altMBA MBA) is preferred.

You will enjoy a full-time position (40 hours per week) based in our New York office. The annual salary for this position is $00 (USD) depending on experience. This role reports to our Chief Product Officer.

Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here.

Youll get:

• Competitive salary of between $200000$300000 (USD)
• Comprehensive health dental and vision benefits.
• Generous Paid Time Off (PTO) policy.
• A collaborative and supportive work environment where your contributions directly impact daily operations.

Were committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy vibrant and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Closing Date: 23 November 2025

We will be reviewing applications on a rolling basis and reserve the right to close applications early.