VP of Network and Voice Services

Job Purpose:

The Vice President of Network & Voice Services sets the vision and leads the global program to modernize operate and continuously improve the companys enterprise network and voice platforms. This role will set the strategy and drive delivery of modern global solutions to standardize the technology footprint allowing us to drive gains in stability visibility and performance across regions. The role will need to partner with key business stakeholders to understand the evolving business landscape and ensure that their team is supporting the growth of the company. To ensure we drive improvements in stability this role will need to partner with IT Operations to design and stand up a Global Network Operations Center (NOC) to deliver 24x7 monitoring and maintenance of the following additional responsibilities are also expected of this role : Global accountability for enterprise WAN/LAN/WLAN data center and cloud networking edge and remote connectivity internet egress DNS/DHCP/IPAM and voice/UC (including SIP/SBC telephony UCaaS/CCaaS) across all regions. Oversight of a $15 million-dollar portfolio covering run change and transformation with clear service levels budgets and KPIs. Manage a high performing global team of 20 people. Vendor and partner management.

Responsibilities:

• Network Modernization & Architecture - Define and execute a multi year network and voice modernization roadmap (SD WAN/SASE campus modernization cloud networking patterns SIP consolidation). Establish reference architectures golden configurations and lifecycle standards to reduce complexity and technical debt worldwide. Partner with Security on segmentation/Zero Trust patterns and with Cloud on hybrid connectivity (e.g. ExpressRoute/direct connects transit architectures).
• Global NOC Program - In partnership with IT Operations design staff and operationalize a 24x7 Global Network Operations Center with clear charters for monitoring incident response problem management and change governance. Stand up observability/telemetry and synthetic monitoring define SLOs/SLIs and implement proactive detection and auto remediation playbooks. Create an on call model runbooks escalation paths and executive communications for major incidents.
• Reliability Visibility & Performance - Drive availability and performance outcomes (e.g. MTBF/MTTR packet loss/latency/jitter MOS for voice) with transparent operational dashboards for executives and stakeholders. Mature Problem Management to eliminate recurrence and prioritize structural fixes (capacity design vendor defects).
• Global Standardization & Lifecycle - Standardize the technology footprint (approved product list firmware policies configuration baselines compliance drift management) across all regions. Plan refresh and lifecycle events consolidating tools and vendors to improve supportability and cost.
• Financials Sourcing & Vendor Management - Own budgets forecasts and business cases; negotiate commercial terms; manage SLAs with carriers OEMs and MSPs. Optimize cost to serve via topology simplification bandwidth right sizing and platform consolidation.

Knowledge Skills and Experience:

• 15 Years of relevant work experience
• >10 to 15 Years of experience directly managing / supervising employees
• Bachelors Degree in Information Technology or related field is required.
• Masters / Post Graduate Degree in Information Technology or related field is preferred.
• Relevant certifications a plus (e.g. CCNP/CCIE JNCIP ITIL PMP/Agile).
• Proven delivery of multi region network modernization (SD WAN/SASE campus/wireless upgrades data center and cloud network architectures).
• In depth knowledge of voice/UC (SIP trunking SBCs UCaaS/CCaaS integration global dial plan/E911).
• Demonstrated success building or transforming a 24x7 NOC with strong incident/problem/change practices and executive communications.
• Strong vendor and contract management; budget ownership for multi million portfolios.
• Able to execute instructions and to request clarification when needed.
• Able to use common office equipment.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to demonstrate complex problem solving critical thinking and decision-making.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to create and conduct formal presentations.
• Able to interact effectively with high levels of management (managers & above.)
• Able to negotiate skillfully and promote/sell ideas persuasively.
• Understand communicate and collaborate effectively with people across various identities.
• Possesses strong leadership skills with a willingness to lead create new ideas and be assertive.
• Possesses strong organizational and time management skills driving tasks to completion.
• Able to exhibit ability to be sensitive to the needs concerns and feelings of others.
• Able to adjust readily to change and adapt as needed.
• Able to constructively work under stress and pressure when faced with high workloads and deadlines.
• Able to maintain and promote social ethical and organizational standards in conducting internal and external business activities.
• Able to work independently with minimum supervision.
• Able to maintain confidentiality of sensitive information.
• Able to effectively multi-task.
• Able to collaborate and build solid effective working relationships with others.
• Able to quickly learn/adapt to new systems and technology.
• Able to use relevant computer systems and applications at an advanced level.
• Able to talk on the phone (or wear a headset) for long periods of time.
• Ability to stay aware and alert while performing work.

Working Conditions:

• Frequent Travel Required (25%).
• Global travel required.
• Local (in-country) travel required.
• Remote / Work-from-home.
• Professional office environment.

Key Skills

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds perspectives and skills. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity or expression sexual orientation protected veteran status disability genetics age or any other characteristic protected by law.

TD SYNNEX is an E-Verify company