US Technician, Division Field Service

Brighton, MI - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us and we have an amazing story to share. See below for a quick glance of who we are and the impact you could have on the food service industry. Theres a seat at our table for you...

Position Summary:

Provides first and second level hands on support of entire divisions IT environment. Works closely with end users and divisional leadership to ensure divisions IT needs and concerns are being addressed and collaborates with Regional leaders to promote divisional needs to Home Office support teams.

What youll do:

Installs new software hardware and peripheral components such as monitors keyboards and printers for customers. following defined processes or installation specifications.
Responds to clients inquiries concerning systems operations including diagnosing system hardware software and operator problems
Performs warranty repairs on all desktop and laptop computers.
Recommends or performs remedial actions to correct problems based on knowledge of system operation.
Provides hardware support limited to simple diagnostic troubleshooting of printers warehouse and transportation (Transpro) handheld devices and the ability to utilize 2nd level support and/or vendors for repairs.
Performs first level diagnostics & troubleshooting of network issues (connectivity WiFi)
Performs Network cabling punch-downs and jack installation per Network standards
Assists with racking and installing networking hardware per Network team instructions
Performs racking and installation of servers and other IT hardware into network racks/cabinets per support team instructions
Escalates divisional outages or impairments using defined communication process and procedures.
Serves as secondary division liaison in information systems management initiatives.
Provides second line of support to internal GFS customers. Provides solutions to hardware and software issues.
Maintains appropriate technology spare pool.
Enforces divisional compliance of Grand Rapids technology standards.
Maintains peer relationships in the field to share issues and ideas.
Provides on-call and weekend support as needed
Performs other duties and responsibilities as assigned.

What youll bring to the table:

Must be able to provide Network and server support.
Must have innovation creativity and problem solving skills.
Time management skills
Organizational written and verbal communication skills.
Able to manage change and conflict and collaborate with team.
Maintains knowledge of current trends and developments in the field.
Must be able to manage multiple projects simultaneously
Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
Must obtain CompTIA A certification within 12 months of hire
Must become Lenovo warranty certified within 12 months of hire

BE PART OF AN AMAZING CULTURE WHERE WHAT MATTERS TO YOU MATTERS TO US!

Gordon Food Service values our customers and understands that their success is largely dependent upon their workforce. To demonstrate our commitment to our partnership we will require any candidate who works for a Gordon Food Service customer to provide a letter of support from their management if they are selected for the interview process.

Equal Employment Opportunity is a matter of policy at Gordon Food Service Inc. and we are committed to a work environment in which all individuals are treated with respect and dignity.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age status as a protected veteran or status as a qualified individual with disability. If you require reasonable accommodation for any part of the application or hiring process due to a disability please submit your request to and use the words Accommodation Request in your subject line.

All Gordon Food Service locations are tobacco-free.

Gordon Food Service is a drug-free workplace and conducts pre-employment drug tests.

Required Experience: