Technical Solutions Specialist

Atlanta, GA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity:

Youll be Responsible for gathering configuration and implementation of payment solutions for our customers. You will collaborate closely with implementation managers and other cross-functional teams including sales product management engineering customer success and technical support to deliver exceptional client experiences and drive customer satisfaction.
This role combines technical expertise creative problem-solving and excellent communication skills.

What Youll Do:

Technical Discovery
- Work with net new clients to understand and document the technical specifications necessary to build solutions using Euna Payments products and platforms.
- Identify and escalate potential risks pertaining to integrations timelines or product functionality during the implementation to the Implementation Manager.
- Translate business problems into actionable user stories for development teams.
Implementation & Configuration
- Gather client requirements synthesize them into functional configurations and implement solutions across multiple products.
- Deliver high-quality solutions that meet initial requirements and core product functionality.
- Successful implementation of new product features with minimal bugs and/or user feedback ensuring testing is limited to two scheduled rounds of testing.
Technical Subject Matter Expert
- Act as a subject matter expert during implementation eliminating technical objections and building rapport with client engineering teams.
- Provide guidance on integrations product functionality and risk escalation during projects.
- Lead technical status calls with clients and report back status risks and next steps to project team.
Innovation & Collaboration
- Work with peers to establish best practices and execute technical improvements.
- Deliver proofs of concept and pilots to demonstrate platform value.
- Prepare for project retros to share learnings and successful course corrections.
Quality & Customer Success
- Ensure successful implementation of new product features with minimal bugs and high customer satisfaction.
- Maintain deadlines and quality standards across multiple active projects.
- Satisfactory scores on customer satisfaction surveys that are sent mid and post implementation.
- Track accurate time on tasks for Billing Utilization Rate reporting.

What You Have:

Minimum 3 years experience in Solutions Engineering or technical consulting roles with demonstrable success working in customer-facing role.
Experience with REST/SOAP APIs XML JSON and SQL; familiarity with Git workflows and distributed systems.
Ability to manage tasks across multiple projects and communicate technical issues to non-technical stakeholders.
Experience leveraging Artificial Intelligence (AI) technologies to design optimize or implement technical solutions.
Comfortable with public speaking and client interactions.
Experience collaborating with product teams on new feature development and implementation.
Understanding financial models and principles is a plus.

Core Competencies

Requirements gathering and analysis
Technical problem-solving and creative thinking
Excellent written and verbal communication skills with experience working with remote teams
Self-driven learner and contributor to enablement materials

Location

This position will be hybrid with 3 days/week in our Atlanta GA office. (Tuesday Wednesday and Thursday)

What Its Like to Work at Euna Solutions

At Euna Solutions we carefully foster a work environment where employees have a safe space for creative and intellectual freedom and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunity for professional growth and advancement.

Here are some of the perks that Euna employees enjoy:

Competitive wages
We pay competitive wages and salaries and we only expect an honest 40-hour week for it.

Wellness days
Whats better than a long weekend An extra-long weekend!Euna Employees enjoy 2 extra days off in the summer to extend long weekends! Extra days to decompress and spend time doing the things you love.

Community Engagement Committee
At Euna we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time gifts and skills.

Flexible workday
We understand that what a workday looks like differs by employee and the role requirements. Through our interview process well work with you to ensure its a fit for you and the specific role youre interested in.

Benefits
Ask us for a copy of our health and dental benefits!

Culture committee
Celebrateatevery occasion with the culture team! They make sure that our teams culture is bustling with frequent fun events for holidays and special occasions as well as for miscellaneous fun.

About Euna Solutions

Euna Solutions is a leading provider of purpose-built cloud-based software that helps public sector and government organizations streamline procurement budgeting payments grants management and special education administration. Designed to enhance efficiency collaboration and compliance Euna Solutions supports more than3400organizations across North America in building trust enabling transparency and driving community impact. Recognized on Government Technologys GovTech 100 list Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more visit.

Please visit our website:
check out our LinkedIn Pages believe in embracing new perspectives andoptimizingimpact. If you have relatable experience and relevant transferrable skills but feel you may be missing a few of the requirements we encourage you to apply! We recognize that people have unique career journeys and ifyoureexcited about this role and know you can bring something great to the team then we want to hear from you. Please know Euna Solutions is committed toprovidinga comfortable and accessible interview process for every candidate. If there are anyaccommodationsour team can make throughout our hiring process (big or small) please let us know.

For any inquiries or requestsregardingaccessibility at Euna Solutions please email or call our officeat1.877.707.7755. Upon requestappropriate accessibleformats or arrangements will beprovidedas soon aspracticable.

Required Experience:

Manager

The Opportunity:Youll be Responsible for gathering configuration and implementation of payment solutions for our customers. You will collaborate closely with implementation managers and other cross-functional teams including sales product management engineering customer success and technical support...