Technical Support Engineer

Technical Support Engineer (Tokyo Japan).

Are you a driven technical problem solver who delights in turning customer challenges into victories Join Ivanti where youll provide expert support and build trusted partnerships helping deliver secure world-class IT solutions. Your technical acumen and passion for people will shape the success of our global customersevery day.

Why this role matters

Your work will drive secure scalable IT environments for leading organizations worldwide. Youll be at the heart of our customer experience resolving complex technical issues and empowering clients to get the most from Ivanti solutions. By joining us youll help deliver innovative support and shape how our enterprise customers thrive in a dynamic Everywhere Work environment.

What youll do:

• Provide in-depth technical support for Ivanti SaaS and on-premises platforms resolving complex customer inquiries and cases.
• Troubleshoot and analyze root causes offering clear and effective solutions for client/server communications SSL/TLS networking and mobile device management.
• Build strong relationships with customers through empathetic proactive support and clear communication.
• Collaborate with cross-functional teams using your insights to advocate for the best technical outcomes.
• Set up and maintain test environments to replicate issues and ensure robust troubleshooting.
• Develop and author Knowledge Base articles to empower customers and promote self-service.
• Stay current on best practices and new product features to provide world-class support.
• Advise customers on secure network communications including SSL/TLS protocols certificate management and troubleshooting security issues.

What you will bring:

• Experience troubleshooting client/server communications and enterprise systems (DNS networking firewalls SMTP HTTPS load balancers ActiveSync and Microsoft server technologies).
• Hands-on expertise in Mobile Device Management (MDM) specifically with Apple iOS and Android Enterprise.
• Strong analytical skills for diagnosing SSL/TLS problems including handshake failures certificate errors and network blocks.
• Knowledge in cloud environments (Azure/Intune) networking (VNet endpoints firewalls) and packet capture analysis (Wireshark or similar).
• Ability to write and run basic SQL queries and familiarity with LDAP and PKI troubleshooting.
• Problem-solving mindset team player and excellent communicator who builds trust with customers.
• Advantageous: Experience with Mobile Threat Detection tools Cisco Certified Network Associate (or equivalent) ITIL knowledge or ITSM administration.

Why Ivanti

• Friendly flexible working model: Do your best workwherever youre most productive.
• Competitive compensation & rewards: Health wellness and financial programs for you and your family.
• Global diverse teams: Collaborate with talented people from 23 countries.
• Learning & development: Access best-in-class tools to keep growing your skills.
• Equity & belonging: Every voice counts. Your story shapes our future.

What drives us:

Ivantis mission is to elevate human potential within organizations by managing protecting and automating technology for continuous innovation.

It is through diverse and inclusive hiring decision-making and commitment to our employees and partners that we will continue to build and deliver world-class solutions for our customers. To learn more about Ivantis Mission and Core Values

Inclusion at Ivanti Ivanti is proud to be an Equal Opportunity Employer. Were committed to building diverse teams and fostering a workplace where everyone belongs. Applicants from all backgrounds are welcome. Need adjustments during the process Contact were happy to help.

Ready to shape the future of Everywhere Work Apply now and lets thrive together.