WDVA Organization Change Manager, Full-Time Permanent, Olympia

• Three (3) years practical experience in the following areas:

• Leading process improvement activities including demonstrated success developing implementing and coordinating continuous quality improvement processes and programs.
• Advising executive managers supervisors quality improvement/ Lean Six Sigma practitioners on quality improvement practices and culture change.
• Managing projects including large-scale projects involving multiple teams significant risk and system-wide changes.
• Working cooperatively and effectively with diverse stakeholders and partners (local state and federal government business customers and the public).
• Assessing analyzing planning developing implementing and maintaining effective organizational change management strategies. Action oriented and confident practitioner.

• Bachelors degree in organizational development human resources business administration or related field.

OR

• Seven (7) years combined education and practical experience.

• PROSCI certified practitioner.
• Formal continuous improvement certification (Lean Six Sigma Yellow Belt or higher).

• Demonstrated leadership including the ability to be flexible and solve problems creatively with staff and co-workers as well as managing leading coaching mentoring and training senior management managerial and operational staff ability to promote organizational and employee performance improvement through leadership team building and personal example.

Additionally this position is expected to have professional knowledge and work experience encompassing most of the knowledge skills and experience described below:

Achievement Orientation- Makes efficient use of available time and resources. Meets productivity standards deadlines and work schedules. Provides products and services that consistently meet the needs and expectations of customers. Consistently produces accurate and timely work. Accepts personal responsibility for the quality and timeliness of work. Acknowledges and corrects mistakes. Communicates and measures results accurately.

Change Management Practitioner

• Three years of experience applying ADKAR or equivalent change management methodologies and tools

• Demonstrated proficiency in performing change management assessments analyzing results developing strategies and implementing tools.

• Action oriented practitioner who enjoys immersing themselves in the practice.

Process Improvement Leadership Skills

• A demonstrated passion for and a hands-on in-depth knowledge of Lean and continuous process improvement methodologies.
• Demonstrated capabilities in leading and successfully implementing the practical application of a full range of Lean methods and all phases of process redesign. Ideally will have implemented lean practices in several different organizations or operating environments including service or administrative environments.
• Understand and have a talent for helping others understand the critical success factors necessary for change.
• Demonstrated ability to define a vision and nurture an organization to make progress to achieve it.
• Proficiency in problem solving data collection and analysis metric development and process mapping.
• Ability to effectively manage multiple projects/initiatives with budget limits and time constraints.

Organizational Relationships and Management Skills

• Demonstrated ability to effectively guide and influence people without line authority.
• Develop teams and collaborate with others to achieve common goals.
• Influence managers and staff to achieve positive outcomes and strengthen relationships.
• Must have a high degree of credibility and presence which has been gained through experience. The ideal candidate will have a strong service orientation and be able to develop relationships quickly and manage at all levels in the organization.

• Understands the big picture the issues and stakeholders.
• Engages in problem definition prioritization and solution development.
• Develops and presents effective materials to support and aid decision-makers.
• Examines and evaluates relevant information separating a matter into essential conditions criteria factors and effects to recommend the best course of action from several alternatives.
• Uses good judgment--displays balanced thinking that combines analysis wisdom experience and perspective.

• Strategy development and implementationmakes things happen.
• Situational awareness - Understands when the time is ripe to make progress on an issue.
• Applies most effort to the highest priority issues.
• Provides leadership to staff to ensure the team makes an effective contribution to the organizations objectives.
• Commitment to customer service.

• Excellent skills in communication persuasion interpersonal relations coaching and counseling presentation writing and meeting facilitation.
• Possesses the ability to effectively guide and influence people without line authority.
• Provides clear direction and supportive guidance to staff.
• Establishes and maintains good working relationships with colleagues partners and customers.
• Demonstrates a commitment to collaborative and inclusive approaches.
• Applies effective communication skills including clear plain-talk writing.
• Personal and professional integrity.
• Self-initiative ability to work independently.

• Masters degree in organizational development applied behavior sciences human resources management business administration or related field.
• PROSCI Train-the-Trainer certification through Level Two.
• Certified Change Management Professional (CCMP).
• Project management certification (PMP).
• Experience identifying and implementing information technology solutions.
• Demonstrated capabilities in leading and successfully implementing the practical application of a full range of Lean methods and all phases of process redesign. Ideally will have implemented lean practices in several different organizations or operating environments including service or administrative environments.
• Three years working as an OCM Practitioner
• Technical competency/skills (MS Project Word Access PowerPoint Outlook MS Teams SharePoint).

• Must be able to pass a DSHS BCCU Background Check prior to beginning services and every two (2) years in accordance with WDVA Policy 615.000 Background Checks. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.
• Demonstrate proficiency in the English language and be able to read write and speak English.
• Positions requiring travel must have a valid unrestricted drivers license and must be insured if driving a privately owned vehicle on state business.
• Candidates who are offered a job with WDVA must possess work authorization which does not require sponsorship by the employer for a visa now or in the future.

Top candidates will be contacted directly to interview for this position. Because the selection will be based on information provided by you it is in your best interest to identify the knowledge skills and abilities that address the mandatory and desirable qualifications described below.

Please include the following documents with your application:
1. A letter of interest describing specific qualifications.
2. A current resume detailing applicable experience and education.

Finalists will be asked to provide a list of at least three professional references with current telephone numbers.

Other Information:

• This position is non-represented.

Applicants wishing to claim Veterans Preference should attach a copy of their DD-214 (Member 4 copy) NGB 22 or signed verification of service letter from the United States Department of Veterans Affairs to their application. Please blackout any personally identifiable data such as social security numbers. For further information please contact us at:.

Diversity Equity and Inclusion Employer

Here at YOUR Washington Department of Veterans Affairs our employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the mission of the agency. Having a diverse workforce is this agencys greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures on how we can provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need assistance in the application process or testing process or those needing this announcement in an alternative format may call . TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

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