- Education & Certifications
- Bachelors degree in Business Information Systems Computer Science or a related field (or equivalent experience).
- Salesforce Administrator Certification required; Advanced Admin or additional Salesforce certifications (e.g. CPQ Specialist Sales Cloud Consultant Platform App Builder) strongly preferred.
- Technical Expertise
- 5 years of Salesforce administration and configuration experience including CPQ and declarative development (Flows Process Builder custom objects/fields validation rules).
- Proven experience integrating Salesforce with revenue system tools (e.g. Outreach ZoomInfo LeanData SalesHood Netsuite) and other third-party applications.
- Familiarity with data management best practices including data hygiene governance and security protocols.
- Management & Leadership
- Prior experience managing a small team or acting as a player-coach with direct reports.
- Track record of cross-functional collaboration and stakeholder management including executive-level communication.
- Project & Change Management
- Demonstrated success in leading complex system projects from conception to launch on time and within budget.
- Strong organizational and project management skills with the ability to handle multiple initiatives simultaneously.
- Analytical & Strategic Mindset
- Ability to translate business objectives into scalable technical solutions across the Salesforce platform and supporting tools.
- Comfort using data analytics to drive decision-making identify gaps and recommend process enhancements.
- Experience using or administering reporting and dashboard tools within Salesforce or BI platforms.
- Soft Skills
- Excellent interpersonal and communication skills both written and verbal.
- Adept at problem-solving in a fast-paced environment; able to adapt to shifting priorities.
- Strong customer-centric mindset committed to delivering an exceptional user experience.