Assistant General Manager
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Job Location:
Tucson, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
17 days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee TNB Hotels. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Position Overview
The Assistant General Manager (AGM) supports the General Manager in overseeing all hotel operations to ensure exceptional guest experiences strong financial performance and adherence to brand and ownership standards. The AGM plays a key leadership role in driving service excellence operational efficiency and team engagement at the Sheraton Tucson Hotel & Suites a 216-room full-service property.
Key Responsibilities
Operational Leadership
Assist in managing daily hotel operations across all departments to ensure seamless coordination and superior guest satisfaction.
Maintain compliance with Sheraton brand standards and Marriott International requirements.
Lead and support department managers in achieving operational goals guest satisfaction metrics and profitability targets.
Act as Manager-on-Duty (MOD) as scheduled representing hotel leadership and handling guest and staff issues promptly and professionally.
Financial Performance
Support the General Manager in budget development forecasting and financial reporting.
Analyze key performance indicators (KPIs) and labor costs to identify areas of improvement and operational efficiencies.
Assist in driving revenue through collaboration with the Sales Marketing and Revenue Management teams.
Team Development & Culture
Recruit train and develop team members fostering a culture of accountability service excellence and teamwork.
Lead by example in demonstrating the Sheraton brand values and TNB Hotels service philosophy.
Conduct regular team meetings and performance evaluations to ensure alignment with operational goals.
Guest Experience
Champion the hotels guest service initiatives and ensure consistency in service delivery across all touchpoints.
Proactively address guest feedback through Marriotts guest satisfaction platforms and on-property channels.
Collaborate with the leadership team to continuously enhance the guest experience.
Compliance & Safety
Ensure compliance with all company policies state and federal regulations and brand standards.
Oversee safety security and risk management initiatives.
Maintain a clean well-maintained and welcoming environment throughout the property.
Qualifications
Bachelors degree in Hospitality Management Business or related field preferred.
Minimum 35 years of hotel leadership experience with at least 2 years in a management or assistant general manager role in a full-service property.
Strong understanding of hotel operations including rooms F&B and sales.
Proven leadership and people management skills with the ability to build and motivate teams.
Strong financial acumen and ability to analyze reports and budgets.
Excellent communication problem-solving and organizational skills.
Experience with Marriott systems (e.g. MARSHA GXP Lightspeed etc.) strongly preferred.
Benefits
Competitive salary and performance bonus potential
Paid time off and holidays
Hotel and Marriott travel discounts
Professional development opportunities
This company is an equal opportunity employer.
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Required Experience:
Director
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
