Patient Services Coordinator I

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Closing Date:

11/06/2025

Type of Position:

Clinical Staff - Nursing

Job Type:

RegularNo

Institution Name:

University of Arkansas for Medical Sciences

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law including age race color national origin disability religion protected veteran status military service genetic information sex sexual orientation or pregnancy. Questions or concerns about the application of Title IX which prohibits discrimination on the basis of sex may be sent to the Universitys Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting please contact Human Resources at .

Department:

ICE WISL Neonatal ICU IP C

Departments Website:

Summary of Job Duties:

The Patient Services Coordinator I will support clinic operations by coordinating patient services managing medical records and assisting clinical staff in an outpatient womens health setting. They act as a frontline ambassadorgreeting patients answering phones scheduling appointments and ensuring smooth communication across departments. This role requires strong computer skills and data entry accuracy along with the ability to communicate effectively with staff patients and families.

Qualifications:

Minimum Qualifications (Essential for the job the applicant must possess at the time of hire):

Education general:

High School GED or formal educational equivalent

Special knowledge abilities and skills:

• Ability to follow oral instructions read and write.
• Ability to communicate with staff patient/families following Guest CARE guidelines

Preferred Qualifications (Non-essential for the job the applicant may possess at the time of hire):

Experience amount (in years) and type:

• One or more year(s) of clerical experience
• At least 6-months experience with computers and/or electronic records

Licenses certificates or registration:

Certification as a nursing assistant or military corpsman

Additional Information:

Responsibilities:

• Adheres to UAMS guest relation guidelines.

• Uses line of authority when communicating information/problems involving patients/staff; communicates accurate and complete information; listens and initiates feedback to ensure effective communication; communicates any frustration in appropriate time place and manner; and practices discretion (i.e. confidentiality) in information shared with patients and peers.

• Respects patients privacy and confidentiality; treats patients and visitors with care compassion and dignity; promotes positive image of UAMS; assists other staff members in completing job assignments; is cooperative and pleasant to coworkers; and responds to coworkers needs.

• Assumes responsibility for personal safety by using proper body mechanics universal precautions and proper handling of hazardous materials; and responds in emergency situations.

• Provides input on safety issues.

• Intervenes in unsafe situations by taking action; and documents in PSN system.

• Notifies appropriate staff members of problems requiring prompt intervention; identifies and reports areas where cost effectiveness can be implemented within the department; and utilizes department supplies equipment and services appropriately.

• Ensures continuing department performance assessment and process improvement; and creates work processes to enhance customer satisfaction and reduce waste.

• Communicates Constructively and Informatively: uses chain of command when communicating; communicates accurate clear and complete information per standard; listens and initiates feedback to ensure effective communication; demonstrates good judgment in information shared with patients and peers; manages incoming and outgoing calls per Department and UAMS policies; uses care scripts as indicated; relays phone messages accurately and promptly; communicates effectively with the internal and external customers and with the public.

• Identifies Problems Quality and Patient Issues: utilizes proper chain of command for problem solving; refers related patient care issues/problems to Registered Nurse (RN)/Clinical Services Manager (CSM) promptly.

• Acquires initial and ongoing Competencies needed for specific role; achieves competencies to manage new/modified procedures and equipment promptly; completes initial orientation and ongoing unit competencies per standards; maintains and incorporates into practice up-to-date knowledge regarding policies and procedures involved in job responsibilities.

• Manages Patient Information (Computerized or Paper): obtains needed information and corrects discrepancies in document; researches records to obtain information and compiles data for reports; establishes and updates document files; determines patients discharge status and communicates to RN; Checks: Progress notes for signature death note by MD and RN MD discharge note Do Not Resuscitate (DNR) order for attending MD and DNR; verifies patient information; determines the attending physician and the resident physician at discharge; arranges discharge patient records correctly; maintains medical records and bedside charts each shift; transcribes and initiates eChart order entry and faxes; utilizes EPF to view Advance directive and Consents.

• Provides Clerical Support in an Efficient Effective Manner: copies documents with patients consent as required; maintains unit patient and transport log; maintains unit kardex; contacts additional staff when requested; assists CSM or Charge Nurse by: making copies obtaining CSM mail distributing unit mail checking/scheduling/maintaining communication book and memo board and relaying messages; performs other duties as assigned promptly and accurately; orders unit: patient supplies as requested and per unit policies; obtains patient protocols education material patient appointments and MD call schedule as requested.

• Excels in Computer and Technical Skills: troubleshoots computers and clerical equipment effectively; acts as resource to team members for use of computer and clerical equipment.

• Demonstrates Awareness of Cost of Clinical Programs: Suggests to the CSM possible measures to achieve cost containment; utilizes supplies and equipment judiciously; maintains close inventory control to reduce costs; maintains accurate charge records.

• Follows the Plan of Care for Patients Using a Multidisciplinary Approach: communicates effectively with team members to facilitate patient care; verbalizes understanding of patients plan of care.

• Assists with Maintaining Patient/Unit Organization: coordinates patient transport for diagnostic procedures treatment and discharge; obtains patient equipment and supplies; obtains needed patient information for all team members; assists with maintaining clean and clutter-free environment.

• Assists RN and/or Patient Care Technician (PCT) with ADL/Personal Care; grooming/oral hygiene and comfort measures; patient activity (ambulation up in chair turn and position); assists with bathing/showering; changes bed linens; Nutrition: delivers snacks menus and meals; assists with meals.

• Assists RN and PCT with Appropriate Monitoring Skills: V/S I/O weights patient transport patient turning OOB; monitors safety precautions; functions as sitter when assigned relieves sitters for breaks.

• Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary.

• Demonstrates positive working relationships with co-workers management team and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assists internal and external stakeholders as needed with exceptional customer service.

• Other duties as assigned.

Salary Information:

commensurate with education and experience

Required Documents to Apply:

List of three Professional References (name email business title) ResumeProof of Veteran Status

Special Instructions to Applicants:

Please contact for any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Annual TB Screening Criminal Background Check

This position is subject to pre-employment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential non-discriminatory manner consistent with state and federal law.

Constant Physical Activity:

Reaching Repetitive Motion Sitting Standing Walking

Frequent Physical Activity:

Feeling Grasping Hearing Lifting Manipulate items with fingers including keyboarding Pulling Pushing Reaching Repetitive Motion Sharps Sitting Standing Stooping Talking Walking

Occasional Physical Activity:

Balancing Kneeling

Benefits Eligible:

Yes