Audio Visual On Site Specialist

Baltimore, MD - USA

Monthly Salary: $ 70000 - 130000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Audio Visual On-Site Specialist

CTI has been a leading AV provider for over 37 years. Since we began in 1988 our mission has been simple: to provide a fantastic customer experience.

At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. If you are hardworking friendly and know the importance of fantastic customer service you could be a good fit at CTI. We have developed a collaborative and lively working environment where the best and the brightest show up to work each day ready to have fun and employ their passion for and knowledge of technology into everything they do. This creative atmosphere helps us apply and share our skills with our clients who seek quality high-end AV and Conference Solutions.

So what are we looking for

We are seeking a skilled AV Systems Support Specialist to join our team supporting a high-profile multi-floor audiovisual installation. This role involves commissioning maintaining and servicing advanced AV systems across three floors including secure environments. The ideal candidate will have a strong technical foundation a proactive approach to support and the ability to work independently while collaborating with remote resources.

Key Responsibilities:

Assist in thecommissioningof AV systems to gain familiarity with the environment.
Provideongoing supportfor a service agreement
Maintain and troubleshoot AV systems including:
- Barco TruePix .9 Video Walls
- Barco CTRL routing systems
- Cisco and AMX-controlled conference rooms(large medium small)
- Poly all-in-one systems
- SCIFs with multiclass switching
Respond todaily service calls performbreak/fixtasks and installreplacement equipment.
Provideconference supportas needed.
Access and troubleshootDSP and control systems with remote support from CTI programming resources for code or DSP changes.
Continued Barco CTRL and other industry training as necessary to support the environment

Technical Requirements:

Basic understanding ofnetworking including:
- Route/switch fundamentals
- Layer 3 switches
- DNS configuration
Ability to log into and navigateDSP and control systemsfor diagnostics.
Willingness to attendBarco CTRL trainingin Atlanta.

Security Requirements:

Must hold anactive Secret clearance.
Must be willing to undergo a7-year DCSA background investigationforTop Secret clearance.
Top Secret or higher clearanceis a strong plus.

Preferred Qualifications:

Prior experience supportingBarcoCiscoAMX orPolyAV systems.
Familiarity withSCIF environmentsandmulticlass switching.
Experience withAV system commissioningandservice supportin secure government or enterprise settings.
Certifications such asCTSCTS-D orCTS-I.
Strong troubleshooting skills acrossDSPcontrol systems andnetwork infrastructure.
Ability to work independently and manage multiple service requests.
Excellent communication and documentation skills.

Will you fit in

Our employees fearlessly embrace the company culture and applicants who merely want to punch in their timecards every day are not what we are looking for.

You can work independently with minimal guidance and arent afraid to ask the right questions when you need help.

You have strong verbal and written communication skills and can be the face of our company to our clients.

Whats in it for you

At CTI we know our companys success is directly correlated to the success of our employees. So its fitting that we thrive on and encourage employee growth both professionally and personally. Our competitive compensation package includes:

A competitive base salary $70000 $130000 (DOE)
Employer-matched medical and dental insurance (available after 60 days of employment)
Employer-matched 401K up to 3% (at 6 months of employment)
Bonus eligibility that is based off a results-oriented incentive plan (at 3 months of employment)
A graduated PTO program all major holidays off as well as three floating holidays available upon your first day of employment
Special gifts for significant life events such as marriage the birth of a child and buying a house.
Cell phone reimbursement plan.
Life Insurance Long and Short Term Disability 100% paid by CTI.

CTI is an equal-opportunity employer. We do not and shall not discriminate based on race color religion gender age national origin disability marital status sexual orientation or military status in any of its activities or compliance with federal law all persons hired are required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification documentation upon hire.

Required Experience:

Audio Visual On-Site SpecialistCTI has been a leading AV provider for over 37 years. Since we began in 1988 our mission has been simple: to provide a fantastic customer experience.At CTI our biggest asset is our people and we know that sometimes the most awesome employees dont fit the typical mold. ...