Bilingual Scheduling Lead
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Bilingual Scheduling Lead
Job Description: Scheduling Lead
Reports to: CEO
Job Summary: The scheduling leadoperates as part of the centralized scheduling team to ensure the efficientscheduling of patient appointments for scheduling lead also acts as primary point of communication for thecentralized scheduling unit ensuring effective communication around processes occurboth within the centralized scheduling team and with the rest of theorganization.
Responsibilities/Duties:
- Schedule/reschedule initial and recurring appointments
- Monitors patient attendance
- May occasionally be required to discuss low attendance rates with parents
- Collaborate with authorization department to monitor authorization deadlines
- Patient check out including collecting payment and scheduling follow-up visits
- Attend organizational meetings related to scheduling as assigned by supervisor
- Facilitate effective training for all staff including providing comprehensive orientation to new staff
- Practice effective communication with all THI departments
- Exhibit communication and actions that fosters and maintains a high level of client satisfaction
- Other duties as assigned by supervisor.
Required Skills/Abilities:
- Bilingual (required) - Excellent oral and written communication skills in English and Spanish including active listening and the ability to effectively communicate with employees parents and various pediatric professionals
- Excellent customer service/patient service skills and great phone etiquette
- Must be organized and have the ability to prioritize tasks
- Can-do attitude and willingness to learn new skills and technologies
- Working knowledge of Microsoft Office Word Excel Power Point and Outlook.
- IMS-On the job training
- Use of office equipment i.e. computers iPad scanner fax machine projector and screen
Education and Experience Requirements:
- High School diploma or equivalent
- Three years previous administrative or clerical experience in a clinical setting
- Three years previous experience as a medical scheduler preferred
Physical Requirements:
Stand; walk; sit; reachwith hands and arms; public speaking; hear; see; bend able to lift 15 pounds;drive a motor vehicle. Job requires extensive computer use employee must havesufficient hand dexterity to use a computer keyboard/mouse and computer screenfor long periods of time.
Benefits:
- Health & Dental Insurance
- Life Insurance
- Long Term Disability Insurance
- 403 (b) Retirement Plan
- 12 Paid Holidays
- 21 Paid Time Off Days
Please visit our careers page to see more job opportunities.
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
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