6yrs Helpdesk Specialist

Washington, AR - USA

Hourly Salary: $ 25 - 28

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Role : Helpdesk Specialist

Client : DC Government

Location : Washington D.C. (Onsite)

Job Description :

Resolve technical issues and closing out assigned Service/Incidents requests within the agencys Service Level Agreements

ii. Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources

iii. Provide assistance with installation operation and maintenance of District-owned desktop software including operating systems (both Windows and Apple) off-the-shelf products (e.g. Microsoft Office Project Visio Outlook) and endpoint management tools

iv. Log and route service requests and incidents in an incident management system.

v. Provide a high level of customer service to end users on a daily basis technical expertise related to Microsoft Products such as Microsoft Office Windows operating systems as well as other related Microsoft applications

vi. Troubleshoot issues related to agency specific applications and web applications

vii. Provide technical support for mobile devices such as iPads iPhones Android devices and tablets

viii. Collaborate with the IT leadership team to test and implement cost effective technology for District

viiii. Maintain service level agreements related to Desk Side support Service/Incident requests

x. Work with other technical teams to coordinate multi-tiered technical support for outages widespread security incidents.

CONTRACT JOB DESCRIPTION

Responsibilities:

Responds to and diagnoses problems through discussion with users.
Ensures a timely process through which problems are controlled including problem recognition research isolation resolution and follow-up steps.
Supervises operation of help desk and serves as focal point for customer concerns.
Provides support to end users on a variety of issues.
Identifies researches and resolves technical problems.
Responds to telephone calls emails and personnel requests for technical support.
Documents tracks and monitors the problem to ensure a timely resolution.
Provides second-tier support to end users for either PC server or mainframe applications or hardware.
Interacts with network services software systems engineering and/or applications development to restore service and/or identify and correct core problem.
Simulates or recreates user problems to resolve operating difficulties.
Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:

Bachelors degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.

Compensation: $25.00 - $28.00 per hour

About Us

AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors helping them control costs and release internal resources to focus on strategic issues.

AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment ERP Solutions data warehousing Web Applications Telecommunications and medical to our clients all over the world.

Required Experience:

Role : Helpdesk SpecialistClient : DC GovernmentLocation : Washington D.C. (Onsite)Job Description :Resolve technical issues and closing out assigned Service/Incidents requests within the agencys Service Level Agreementsii. Adhere to all Enterprise-wide security policies related to security and inte...