Front Office Agent

Are you ready to discover the role of a Front Office Agent in Netcompany

As a Front Office Agent you will:

• Receive prioritize and track service requests and incidents.
• Perform initial troubleshooting and root cause analysis.
• Keep users informed of ticket progress and resolutions.
• Escalate issues when necessary and follow ITIL procedures.
• Manage user accounts access rights and functional mailboxes.
• Maintain and update operational procedures.
• Support testing regression checks and impact assessments for new application releases.

Qualifications :

What would make you a fit for the role:

• IT diploma or relevant background
• Over 1 year of professional experience in application support or a similar IT role
• Proven experience in Application Support with a proactive service-oriented mindset
• Ability to multi-task and adapt quickly in fast-paced environments
• Strong English communication skills; French is a plus
• Reliable meticulous and team-oriented with excellent interpersonal skills
• Experience with ticketing tools (ServiceNow Jira)
• Previous experience with the European Commission is an asset
• Technical skills: SQL Oracle Linux Unix Windows Tomcat openLDAP SAML OpenID PAM MFA Federated SSO TPM QR code Mobile App APIs onboarding systems iOS Android network and security fundamentals

Additional Information :

Being a part of the Netcompany team you will be provided with: 

• Opportunity to work in a modern environment & in a hybrid working model
• Seamless onboarding experience and a buddy to support you on your first steps
• Competitive compensation & benefits package
• Health and life insurance program
• Meal and commuting allowance
• Well-being activities (on premises)
• Continuous learning opportunities using the most modern methods (unlimited access to Udemy for Business ad-hoc trainings)
• Personalized development plan for targeted career growth

If you are looking forward to be part of a diverse environment and have the opportunity to work alongside well-experienced professionals on challenging large-scale projects that directly impact millions of citizens around the globe then this is the place to be!

Our branch in Patras employs 180 talented professionals working on a variety of EU mission-critical projects

Please upload your CV in English via the Apply button. All applications will be treated as strictly confidential.

We ensure equal opportunities treatment and consideration to all candidates. Discrimination based on sex racial or ethnic origin religion or belief disability age sexual orientation or marital status physical or mental disability or any other factor protected by applicable laws and regulations is prohibited. As part of the Netcompany culture we respect human rights and focus on creating a positive workplace where all employees are valued and where diversity and inclusion are a vital part of our everyday working experience.

In the following link you may find our CV Submission privacy notice: Work :

No

Employment Type :

Full-time