Assistant Business Services Associate

FOR OTI EMPLOYEES ONLY

The Office of Technology and Innovation (OTI) leverages technology to drive opportunity improve public safety and help government run better across New York City. From delivering affordable broadband to protecting against cybersecurity threats and building digital government services OTI is at the forefront of how the city delivers for New Yorkers in the 21st century. Watch our welcome video to see our work in action follow us on social media @NYCOfficeofTech and visit to learn more.

The successful candidate will serve as an Assistant Business Services Associate reporting to the NYC 311 Customer Service Center. Responsibilities will include: assist in planning coordination and implementation of business management and services to support 24/7 operations and customer focused initiatives; utilize computer-based applications and technologies to support business needs across multiple contact center channels; use advanced functions of Microsoft Office Suite business intelligence tools and spreadsheet applications to prepare essential reports; assist in research and review of data to identify trends and support business strategies; assist in liaison functions with internal and external stakeholders; assist in preparation of time sensitive materials documentation business communications and written correspondence; assist in maintenance of files and business records; assist in scheduling of meetings and conferences; assist with recruitment events conducting interviews and outreach support; assist in conducting presentations; and assist in coordination of special projects and programs; equitable service delivery and continuous improvement efforts.

HOURS/SHIFT
Day - Due to the necessary support duties of this position in a 24/7 operation candidate may be required to work various shifts such as weekends and/or nights/evenings.

WORK LOCATION
Manhattan NY

TO APPLY: FOR OTI EMPLOYEES ONLY

* Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

Please go to and search for Job ID #727269

SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL

OTI participates in E-Verify

#LI-DNI

COMMUNITY ASSOCIATE - 56057

Qualifications :

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to 1 above.

Additional Information :

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.

Remote Work :

No

Employment Type :

Full-time