Customer Service Supply Order Support Specialist New Berlin, WI

POSITION SUMMARY

This position supports the incoming customer order inquiries. They will have the responsibility of answering and directing the needs of our customers orders. This support will cover topics ranging from confirmations tracking status to returns requests. They will work closely with internal stakeholders to ensure our customers inquiries are met with quick and accurate replies. Individuals with a strong knowledge of our processes and a natural ability to communicate in all situations will succeed in this role.

RESPONSIBILITIES:

Ensure the best possible customer service through professional customer interaction throughout various scenarios.

Work in a team environment to monitor and manage the central box for incoming inquiries

Be able to communicate across multiple departments to deliver a solution to the customer

Manage customer complaints and execute appropriate customer service measures

Other duties as assigned

Qualifications :

REQUIRED SKILLS & COMPETENCIES:

Positive attitude and true willingness to help our customers

Proven strong leadership communication and personnel management skills

Excellent organizational and problem-solving skills

Good verbal and written communication skills

Knowledge of SAP or equivalent business systems

EDUCATION & EXPERIENCE:

Bachelors degree and/or a minimum of 3 years of relevant work experience in a customer service driven environment.

Additional Information :

Competitive Salary - Pay is determined based on skills geographic location internal equity market/data analysis number of years of prior relevant experience degrees and/or certifications technical assessment score etc. 

Benefits: Medical Plan Dental Vision 401k plan with a match from day one identity theft protection accident insurance travel insurance and so much more!

Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service 3 weeks. 13 years of service 4 weeks.

Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service

Konecranes moves what matters. Konecranes is a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Remote Work :

No

Employment Type :

Full-time