Senior Manager, Systems Engineering Mgmt

Dublin - Ireland

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced and dynamic Technical Senior Manager to lead our local technical operations in the EU. Based in Ireland this individual will be responsible for managing a small but highly skilled team of system engineers. The team will closely collaborate with our Global ServiceNow Team to deliver seamless IT support for our EU customers.

Key Responsibilities

Lead and manage a local team of system engineers.
Act as the primary liaison between the technical team and global ServiceNow support teams
Ensure SLAs and performance benchmarks are met for all customer service engagements
Maintain compliance with EU IT regulations and data protection laws
Represent the Dublin office in regional and global technical leadership meetings

Qualifications :

To be successful in this role you have:

Bachelors degree in Computer Science Information Technology or a related field
Proven leadership experience in IT operations or infrastructure management
5 years of experience managing a team preferably in a technical or service delivery environment
Demonstrated experience in key software engineering Project Management best practices
Solid understanding of systems engineering network architecture and database management
Strong communication and collaboration skills particularly in multicultural and global settings
Fluent in English (written and verbal)
Ability to work on-site at our Dublin office and travel to customer location.

Due to the nature of the role and regulatory requirements for this role only candidates who are EU citizens can be considered.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Remote Work :

Employment Type :

Full-time

Key Responsibilities

Lead and manage a local team of system engineers.
Act as the primary liaison between the technical team and global ServiceNow support teams
Ensure SLAs and performance benchmarks are met for all customer service engagements
Maintain compliance with EU IT regulations and data protection laws
Represent the Dublin office in regional and global technical leadership meetings

Qualifications :

To be successful in this role you have:

Bachelors degree in Computer Science Information Technology or a related field
Proven leadership experience in IT operations or infrastructure management
5 years of experience managing a team preferably in a technical or service delivery environment
Demonstrated experience in key software engineering Project Management best practices
Solid understanding of systems engineering network architecture and database management
Strong communication and collaboration skills particularly in multicultural and global settings
Fluent in English (written and verbal)
Ability to work on-site at our Dublin office and travel to customer location.

Due to the nature of the role and regulatory requirements for this role only candidates who are EU citizens can be considered.

Additional Information :

Work Personas

Equal Opportunity Employer

Accommodations

Export Control Regulations

Remote Work :

Employment Type :

Full-time

Key Skills

Disaster Recovery
Business Process
SQL
Active Directory
VMware
Customer Service
Information Technology
data integrity
Windows
Project Management
Troubleshoot
System Administration
Management System
Procedures
hardware

Apply Now

About Company

ServiceNow

Learn here. Grow here. Make a difference here. At ServiceNow, our cloud?based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and enterprises. Were growing fast, innovating even faster, and making an impact on our c ... View more

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