Transportation Authority of Calhoun County (TACC) Operations Manager for Flex & Move

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The Transportation Authority of Calhoun County (TACC) is looking for anOperations Manager for Flex & Move to plan lead and manage the Authoritys demand-response and paratransit services known as RC Flex and RC Move. This position is responsible for overseeing and providing direction to the Flex & Move personnel which includes Non-CDL Operators both Full and Part-Time. This position requires close coordination and cooperation with the Operations Manager Fleet and Facilities and the Operations Manager Max. Together the Operations Managers ensure consistent leadership alignment of priorities and effective support for all

• Supervises staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring employees follow policies and procedures; and making hiring termination and disciplinary decisions and recommendations.
• Troubleshoots issues and concerns with Flex & Move and ensures service compliance with local state and federal rules and regulations including the ADA.
• Works with the Operations Manager Fleet and Facilities and Operations Manager Max to cooperatively manage operations involving call center scheduling and dispatching.
• Manages customer service for Flex & Move responding to service inquiries and customer complaints. Ensures appropriate investigation and response to issues and problems. Documents resolutions with customer comment software.
• Creates and implements policies procedures and controls to ensure safe and efficient operational activities and adherence to established service budget and customer satisfaction standards. Recommends changes as needed.
• Prepares and develops annual budget; monitors and approves expenditures in accordance with Authority policies and principles of sound fiscal management. Develops and maintains analytical tools for audit and control of programs. Analyzes Flex & Move service levels makes recommendations for changes as needed.
• Prepares reports to Senior Management Team Michigan State Department of Transportation American Public Transportation Association and National Transit Database (NTD) as required.
• Represents the Authority in public forums requiring research and presentation development on ADA paratransit related services and activities. Attends regional meetings of paratransit and specialized transportation user groups. Provides educational outreach to special needs community groups advocates and social services organizations on Flex & Move services eligibility criteria and other public transportation options.
• Participates in the development of Flex & Move vehicle equipment and service specifications for procurement. Develops programs and project proposals providing program direction and monitors related project costs.
• Facilitates and coordinates client eligibility appeals process maintaining volunteer appeals panel.
• Performs other duties as assigned

• Bachelors degree in business administration public administration transportation planning or related field.
• Five (5) or more years experience with public transportation or related field with at least three (3) years in a supervisory or management capacity.
• Transit Safety and Security Program (TSSP) Certificate within 3 years of hire.
• A combination of education training and extensive experience in a related field that results in demonstrated competency performing the work may be substituted or combined to meet minimum education requirements.
• Strong computer skills with proven competency in Microsoft Word Excel and Outlook.

Physical Requirements/Working Conditions:
This work is sedentary and requires little to no exertion of force; work regularly requires sitting bending reaching hand dexterity (grasping holding keyboarding repetitive movements) reading writing eye-hand coordination seeing (near and/or far color depth field of vision) hearing using the telephone contact with government officials and the general public working overtime and working inside and alone. The incumbent will be exposed to diesel fumes and/or airborne particles.