Director – Global People Services Solutions (Innovation, AI, Productivity Improvement & Data)

Our vision is to transform how the world uses information to enrich life for all.

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence inspiring the world to learn communicate and advance faster than ever.

The People Services Solutions Director Innovation AI Productivity Improvement & Data is a strategic leader responsible for transforming HR service delivery through innovative technologies data-driven decision-making and continuous process improvement. This role drives the modernization of HR operations by leveraging AI automation and analytics to enhance employee experience operational efficiency and service quality.

Key Responsibilities:

Innovation & Digital Transformation

Lead the design and implementation of innovative HR service models and digital solutions.

Identify and pilot emerging technologies (e.g. generative AI chatbots RPA) to streamline HR processes.

Foster a culture of innovation within HR Services encouraging experimentation and agile delivery.

AI & Automation

Develop and execute an AI strategy for People Services Solutions Team including use cases in talent acquisition employee support and workforce planning.

Implement intelligent automation to reduce manual tasks and improve service turnaround times.

Ensure ethical and compliant use of AI in HR including data privacy and bias mitigation.

Productivity & Process Improvement

Drive continuous improvement initiatives across HR operations using Lean Six Sigma and agile methodologies.

Analyze workflows and identify opportunities to enhance efficiency reduce costs and improve service levels.

Establish and monitor productivity KPIs and service metrics.

Data & Analytics

Lead the development of HR data strategy including governance reporting and advanced analytics.

Enable data-driven decision-making by providing actionable insights on workforce trends service performance and employee experience.

Promote data literacy across HR teams and business partners.

Qualifications:

10 years of experience in HR operations HR shared services transformation roles business or engineering operations

Proven experience in leading digital HR initiatives and managing cross-functional teams.

Strong understanding of AI automation and data analytics in HR contexts.

Excellent stakeholder engagement change management and communication skills.

Experience with AI tools (e.g. Microsoft Copilot ServiceNow chatbots) and data platforms (e.g. Power BI Tableau).

Knowledge of global HR compliance data privacy and ethical AI practices.

Certifications in Lean Six Sigma Agile or HR technology platforms (e.g. Workday SAP SuccessFactors).

About Micron Technology Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich lifefor all. With a relentless focus on our customers technology leadership and manufacturing and operational excellence Micron delivers a rich portfolio of high-performance DRAM NAND and NOR memory and storage products through our Micron and Crucial brands. Every day the innovations that our people create fuel the data economy enabling advances in artificial intelligence and 5G applications that unleash opportunities from the data center to the intelligent edge and across the client and mobile user experience.

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Micron Prohibits the use of child labor and complies with all applicable laws rules regulations and other international and industry labor standards.

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