Professional Services Engineer

Job Summary

The Professional Services Engineer (PSE) in Taiwan provides post-sales technical expertise during the installation implementation migration and maintenance of company products.

This individual may be involved in implementing detailed customer installation requirements as well as ensuring that clients needs have been met and that the product/solution is fully functioning according to specification. The PSE provides follow-up support to company sales staff and customer personnel by disseminating technical information on specific applications.

Job Responsibilities

• Deploy post-sales hardware and software installations with medium to high level complexity
• Experienced in designing and deploying NetApp storage technologies.
• A thorough understanding of other components in the infrastructure stack compute virtualization and networks: (NetApp architecture HPE/DELL Compute Server VMWare vSphere AIX Microsoft or Linux Operating Systems and user applications ex: Veritas/Commvault).
• Experience with any of the following tools/technologies Dockers Jenkins Kubernetes Automation.
• Coordinate with senior customer representatives and Sales teams in the performance of daily tasks
• Onsite and remote subject matter expert with NetApp IT infrastructure applications and Cloud services
• Strong expertise in network design and implementation troubleshooting configuration and performance tuning
• Consistently prepared for all task assignments
• Provide project planning design implementation and final As-Built documentation
• Design and architect company marketed solution sets and other custom consulting
• Follow appropriate escalation guidelines as required during customer engagements
• Maintains strong verbal and written communications skills
• Ensure all assigned work tasks are completed in an effective and efficient manner
• Performs as technical lead when deploying large complex projects
• Broad exposure and understanding of a variety of technologies/concepts in a distributed environmen

Job Requirements

• Bachelors Degree applicable certification or equivalent experience required plus at least 5 years work experience
• Must have prior SAN Product Knowledge and Understanding
• Must have at least 3 years SAN storage (ex: IBM HPE DELLEMC PureStorage HDS) deployment experience (more are welcome)
• Strong verbal and written communication skills including presentation skills