Customer Service Advisor
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Contract: Fixed Term until the 4th of January 2026
Immediate start required!
Salary: 24636.15 (pro-rata for part time team members)
Working hours: 25 - 37.5 hours
Our operating hours are:
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
About the role
Joining us as a Customer Service Advisor is a great opportunity whether its your first job and youre looking to gain some valuable experience or you have experience in a customer environment and youre looking for a new challenge.
Key responsibilities
As an important member of our Inbound Customer Service Team you will be the friendly voice our customers rely on. You will also:
Full training is provided for the role. Your 4-week journey combines classroom learning and hands-on experience. Our Training Team and Mentors will support you throughout.
Your first week will be full-time regardless of your contracted hours to ensure a strong start.
What youll need to have
These are the essential skills or experience needed to succeed in this role
These are desirable skills or experience and are not essential so we would welcome applications from candidates that dont match this additional criterion:
Want to go behind the scenes of our contact centre Find out more here.
Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.
Whats next
You will be asked to complete an online assessment before our team reviews your application. If successful our recruitment team will email to book in for a face-to-face interview at our Nottingham Support Office. If you have any questions about this role please contact
Where a role is advertised as full-time we are open to discussing part-time and job share options above 25 hours during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit a DBS (Disclosure & Barring Service) Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
Customer Advisor Telephone customer care call centre retail phone emails inbound outbound contact centre queries Social media CSC csc
Immediate start required!
Salary: 24636.15 (pro-rata for part time team members)
Working hours: 25 - 37.5 hours
Our operating hours are:
Monday to Friday 8:30am to 6:30pm
Saturday 8:45am to 5pm
Sunday 10am to 5pm
Shift Patterns: Our shift patterns are designed to provide a healthy work-life balance. You will enjoy two full weekends off in a 4-week rotation. For example:
- Week 1: 44 hours spread across 6 days
- Week 2: 31 hours over 4 days.
About the role
Joining us as a Customer Service Advisor is a great opportunity whether its your first job and youre looking to gain some valuable experience or you have experience in a customer environment and youre looking for a new challenge.
Key responsibilities
As an important member of our Inbound Customer Service Team you will be the friendly voice our customers rely on. You will also:
- Handle calls and emails from Boots customers
- Understand customer needs
- Help with queries about Advantage Card and Healthcare
- Help customers sign up for our services ensuring they receive the best possible care.
Full training is provided for the role. Your 4-week journey combines classroom learning and hands-on experience. Our Training Team and Mentors will support you throughout.
Your first week will be full-time regardless of your contracted hours to ensure a strong start.
What youll need to have
These are the essential skills or experience needed to succeed in this role
- Available to start in role quickly
- Good communication skills
- Able to understand and address customer needs and challenges with compassion.
- Able to resolve customer queries.
- Comfortable working at pace
- Able to handle multiple tasks and stay organised in a busy customer environment.
- Comfortable using computer systems and new software.
These are desirable skills or experience and are not essential so we would welcome applications from candidates that dont match this additional criterion:
- Contact centre experience
- Boots Retirement Savings Plan
- Discretionary annual bonus
- Generous employee discounts
- Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
- Flexible benefits scheme
- Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Want to go behind the scenes of our contact centre Find out more here.
Please note any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.
Why Boots
At Boots we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots with you we change for the better.
Whats next
You will be asked to complete an online assessment before our team reviews your application. If successful our recruitment team will email to book in for a face-to-face interview at our Nottingham Support Office. If you have any questions about this role please contact
Where a role is advertised as full-time we are open to discussing part-time and job share options above 25 hours during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit a DBS (Disclosure & Barring Service) Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
Keywords
Customer Advisor Telephone customer care call centre retail phone emails inbound outbound contact centre queries Social media CSC csc
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
