Sales Operations & Support Coordinator II (Order Management)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture: We empower you to think big execute with excellence and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leaders engage and drive with collaboration innovation and customer-centric thinking setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects youll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone:Our commitment to inclusion ensures that all employees unique strengths and perspectives are valued. Your voice matters your growth is prioritized and your success is celebrated.

Job Summary

TheCoordinator II Order Managementsupports the efficient execution of the Order-to-Cash process by accurately processing a range of standard and moderately complex sales orders across various customer segments including resellers VARs OEMs and direct end-users. This role contributes to operational efficiency supports sales and fulfillment teams and helps maintain strong customer relationships by ensuring order accuracy timely resolution of issues and clear cross-functional communication. With growing functional expertise attention to detail and analytical skills the Coordinator II plays a key role in maintaining order integrity and facilitating seamless fulfillment.

Job Responsibilities

• Process standard and moderately complex change order requests (AC Power and Thermal Liebert Products) accurately following product pricing and configuration guidelines.
• Handle configuration change orders rebuild/repair requests and Return Materials Authorizations (RMAs) promptly to avoid shipment delays or credit holds.
• Process change orders for regional and major accounts and may include VIP and GSA customers including ship-loose components ensuring compliance and timeliness.
• Verify order completeness by validating purchase order details such as part numbers pricing addresses quantities and item descriptions.
• Apply Bills of Materials (BOM) standard configurations and auto-config tools to set up orders accurately across product lines.
• Identify and process SFA (Special Features Authorization) and ETO (Engineered-to-Order) items according to complexity and system requirements.

Qualifications

• Bachelors degree in Business Administration Supply Chain Engineering or related field preferred.
• 35 years of relevant experience in order management operations support or a related function within engineering or manufacturing sectors.
• Working knowledge of ERP systems (Oracle SAP or equivalent) and order processing tools.
• Basic to intermediate understanding of Bills of Materials (BOM) configuration management and change order processes.
• Strong analytical thinking and problem-solving skills with attention to detail.
• Effective verbal and written communication skills able to work collaboratively across departments and levels.
• Ability to manage multiple priorities and deadlines in a dynamic fast-paced environment.
• Experience in back-office or shared service environments is advantageous.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.Integrity. . Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development