Senior Field Technical Service Specialist
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
25-10-2025
Vacancies:
1 Vacancy
Job Summary
At Medtronic you can begin a life-long career of exploration and innovation while helping champion healthcare access and equity for all. Youll lead with purpose breaking down barriers to innovation in a more connected compassionate world.
A Day in the Life
This Senior Field Technical Service Specialist is directly responsible for Navigation Large Capital systems as primary responsibility but will be cross trained on other major Capital Equipment servicing. The role is responsible for all aspects of equipment support performed at customer sites or prior to delivery and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection installation commissioning planned maintenance troubleshooting assessment breakdown repair and in-service to customers on basic device maintenance.
Responsibilities may include the following and other duties may be assigned:
Effectively manage the customer expectation and compliance with customers SLAs and safety
Able to support last minute call to attend the customer onsite calls at non-working hours.
Supports minor projects including performing tests interpreting data developing reports
Performs technical activities requiring considerable judgement
Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
Expected to independently propose solutions to problems for supervisor review
Has unsupervised interaction with customers involving simple negotiations
Obtains and provides technical information on matters of significant importance to the job area
Able to advise internal and external customers on available service options and make recommendations as a consultant
Able to assist in providing on the job guidance to other employees within job area
Acts as an escalation point for issues encountered in the field
Required Knowledge and Experience:
Bachelors Degree in Engineering or any related field
Minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
Prior experience working in a hospital setting ICU Operating Theatre is highly preferred
Requires knowledge of operational systems techniques and practices typically gained through extensive experience and/or education
Good knowledge on troubleshooting methods/skills and capital equipment control
Effective verbal and written English communication skills
Ability to travel locally up to 90% of the time and regionally up to 10% of the time
Flexible working schedule based on customer requirements
Require valid local drivers license and vehicle
Require to lift a maximum of 35kg unassisted
May be required to undergo a vaccination program
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits resources and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission to alleviate pain restore health and extend life unites a global team of 95000 passionate people.
We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab to the factory floor to the conference room every one of us experiments creates builds improves and solves. We have the talent diverse perspectives and guts to engineer the extraordinary.
Learn more about our business mission and our commitment to diversity here
Required Experience:
Senior IC
Key Skills
- Continuous Integration
- Agile
- HTTPS
- SAFe
- Systems Engineering
- Acquisition Strategy
- Requirements Analysis
- Sharepoint
- UML
- Technical Support
- Cerner
- Troubleshooting
About Company
About Medtronic Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an excit ... View more
