Senior Product Manager, Registrar

Available Locations: Atlanta US Austin US Denver US New York US Seattle US Toronto Canada Washington DC US Lisbon Portugal London UK

About the Role

Cloudflare Registrar is a core part of the Cloudflare experience offering customers a simple and secure way to register and manage their domains. Using Cloudflare customers register and renew domains at-cost and do not pay any mark up fees.

As the product leader for Cloudflare Registrar you will own the vision strategy and execution for this key service directly contributing to Cloudflares mission and growth. This is not a typical product manager role. Not only will you be responsible for the product strategy and vision but also the overall success of the registrar business.

Problems you may face:

• How can we deliver a best-in-class domain registration and management experience that seamlessly integrates with Cloudflares broader suite of security performance and reliability services
• How do we drive adoption and encourage domain transfers into Cloudflare while also recognizing that registering a domain is often our customers first step in their Cloudflare journey
• How do we strategically position Cloudflare Registrar in a competitive market leveraging our unique strengths while ensuring sustainable growth
• How can we streamline the complexities of domain transfers renewals and compliance across various TLDs and registry requirements
• How do we effectively manage the operations and financial performance of the Registrar business working closely with finance and registry partners

As the Senior Product Manager for Registrar youll partner closely with dedicated engineering design legal compliance finance and go-to-market teams. You will own the Registrar business collaborating extensively with Finance to ensure its financial health and strategic alignment. At the same time youll be expected to contribute to a high-performance culture and citizenship at Cloudflare - sharing your knowledge and energy to accelerate the organization.

Key Competencies

We are looking for someone who is curious customer-centered can learn quickly think creatively and work cross-functionally. Key responsibilities include:

• Business & Product Vision and Strategy: Define and communicate the vision strategic direction and goals for Cloudflare Registrar.
• Roadmap Prioritization: Develop and maintain a product roadmap that balances core registrar functionality user experience improvements new feature development compliance requirements integrations and financial objectives.
• Operation and Financial Oversight: Work closely with finance and registry partners to manage costs forecasting and reporting for the Registrar business.
• Champion of the customer: Conduct qualitative user research through customer calls and surveys to understand the needs workflows and challenges of domain owners. Additionally gather feedback internally from various channels and customer-facing teams to develop insights on customer challenges and new product requirements.
• Cross-functional Partnership: Collaborate with engineering product design and context experience design to draft and review product requirement documents design specs and engineering specs. Partner extensively with Finance Legal Compliance Marketing Sales Customer Support and Business Intelligence to ensure successful product launches user adoption regulatory adherence and financial success.
• Data-informed Decisions: Create dashboards to analyze user behavior registration/transfer/renewal funnels experiment results and key financial metrics (revenue margin costs). Collaborate with the business intelligence team to analyze backend metrics impacted by new features and business initiatives.
• First-class Execution: Gets things done and has a track record of driving excellence impact and managing complex projects end-to-end.

Bonus Points

• Strong history of impact
• Experience managing a product line with P&L responsibility and experience collaborating closely with finance teams
• Deep understanding of the domain name system (DNS) ICANN policies registry operations and the broader domain registration industry.
• Data-fluency - there is no team of analysts at Cloudflare. Can you work directly with data yourself to build confidence in your views and can you use that same data to persuade others
• Engineering fluency - while its not required we tend to find success with candidates who have a technical background formal or otherwise. You dont need a CS degree but building credibility with our engineering teams is critical and so some history of technical acumen would be super helpful
• At Cloudflare its pretty helpful to understand how the Internet really works at layers 2 through 7. If you dont have this be prepared to speak with mastery about another realm of similar complexity.

Compensation

Compensation may vary based on location and level. This role is eligible to participate in Cloudflares equity (RSU) program.

• New York Seattle & Washington D.C. estimated salary: $192000 - $234000 (Senior Level)
• Austin & Colorado estimated salary: $170000 - $208000 (Senior Level)

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.