Service Support Lead Coordinator
Share
Job Location:
Mandaluyong - Philippines
Monthly Salary:
Not Disclosed
Posted on:
21 days ago
Vacancies:
1 Vacancy
Job Summary
Join a High-Performance Culture That Drives Innovation and Excellence
At Vertiv we dont just hire talentwe cultivate leaders who drive innovation and engage teams to push the limits of whats possible. As a global leader in critical digital infrastructure we are scaling up to meet the demands of AI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.
Why Vertiv
- High-Performance Culture: We empower you tothink big execute with excellence and deliver impact. Ourperformance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over50 CEO Awards are given annually to recognize top talent moving the needle forward.
- Leadership Without Limits: Leadership at Vertiv goes beyond just titlesits about accountability trust and ownership. Our leadersengage and drive withcollaboration innovation and customer-centric thinking setting the foundation for anaction-focused culture.
- Limitless Growth & Learning: We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
- A Place for Everyone:Our commitment toinclusion ensures that all employees unique strengths and perspectives are valued.Your voice matters your growth is prioritized and your success is celebrated.
Brief Job Description:
- Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet the Customer requirements for contracts corrective actions emergency calls warranties start ups
- Assure the execution of all the controls prescribed by I.T.C.
- Responsible for the day to day running of a team of Customer Engineers and Subcontractors (where applicable) in a given geographical area
- Control and constantly improve efficiency and productivity of CEs in the assigned area
- Cooperate with Service Sales teams to achieve sales objectives
Responsibilities:
- Process new orders for T&M on ERP system in well-timed manner
- Schedule Service Requests maximizing efficiency productivity and product knowledge of Customer engineers.
- Raise purchase orders for material and subcontracted labor following Company Policies
- Ensure total discipline in the use of the ERP system
- Answer phone calls from Customer to solve emergency cases
- Follow up the completion of jobs escalate issues.
- Invoice Customers as soon as a job has been completed and close relevant Service requests ((or handover these to the resp. admin teams (this depends on MU process and process split)).
- Provide updates about any slippage re-scheduling of orders and issues revenue projection/forecast related timely escalate possible capacity issues or material shortage
- Ensure efficiency productivity targets are met and workload is fairly distributed
- Help to achieve relevant KPI targets (PM completion First time fix Customer Engineer productivity Customer Engineer efficiency)
- As a User comply with the Companys ITC policy
- Transfer leads to the sales team
Qualifications:
- School Background: secondary technical school or university degree
- Language skills: Native in MU local language (Dutch); Good English
- Technical / Functional skills:
- Minimum 3 years working experience in customer service area
- Computer Literate: Office associated programs ERP systems
- Able to manage people and coordinate/run projects manage change and stress
- Well organized and able to work under pressure
Additional / Preferred Qualifications: -
- None
Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)
- None
Time Travel Needed:
- None.
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: . . Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- High-Performance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Think Big and Execute
- Act With Urgency
- Own It
- Drive Continuous Improvement
- Promote Transparent and Open Communication
- Learn and Seek Out Development
- Foster a Customer-First Mindset
- Lead by Example
Required Experience:
IC
Key Skills
- Senior Care
- Customer Service
- Developmental Disabilities Experience
- Computer Skills
- Microsoft Outlook
- Case Management
- Computer Literacy
- Dispatching
- Home Care
- Administrative Experience
- Social Work
- Word Processing
About Company
Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need s ... View more
