Loaner Fleet Coordinator

Knoxville, TN - USA

Monthly Salary: Not Disclosed

Posted on: 28 days ago

Vacancies: 1 Vacancy

Job Summary

Knowledge and Skill Requirements:

Demonstrated ability to work collaboratively in a team environment contributing to shared goals and fostering positive relationships.
Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
Strong verbal and written communication skills able to maintain composure and clarity when handling challenging or high-stress interactions.
Education Requirements:
Four year degree required with concentration in business administration supply chain management or related field. Relevant work experience can replace education requirement.

Essential Job Functions:

Loaner Request Management

Receive and evaluate loaner machine requests from sales representatives and service personnel.
Determine the validity and necessity of each request based on established criteria.
Select appropriate loaner equipment and ensure it is prepped and ready for deployment.

Customer Coordination

Communicate with customers to arrange either pickup or delivery of loaner machines.
Coordinate delivery logistics including scheduling with the hauling team when applicable.
Ensure timely and professional delivery or pickup experience for the customer.

Fleet Oversight & Maintenance

Monitor the status of machines out on loan and stay updated on the progress of repairs for the original equipment.
Coordinate the return of loaner machines once repairs are completed.
Ensure returned loaners are quickly processed through the shop and prepped for future use.

Billing & Documentation

Invoice loaner costs once repairs are complete and provide documentation to the service department for work order completion.
Research work orders and submit loaner cost estimates to the Caterpillar (Cat) service representative for preapproval.
Track preapproved claims and submit them to the Warranty Manager for official filing.

Cost Recovery & Compliance

Ensure all warranty and loaner-related costs are accurately billed to the appropriate department.
Recover all eligible costs by ensuring claims are filed correctly and in a timely manner.
Bill any excess or non-covered costs back to the customer as needed.

Preferred Experience and Skills:

Experience with Microsoft Office suite is required.
Salesforce and DBS experience is preferred.
Equipment knowledge and previous experience with fleet coordination is strongly preferred.

Physical and Mental Requirements:

Must be able to work independently and as part of a team.

Must be able to pass background check physical exam and drug screening test.

Required Experience:

Knowledge and Skill Requirements:Demonstrated ability to work collaboratively in a team environment contributing to shared goals and fostering positive relationships.Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.Strong verbal and wri...

Knowledge and Skill Requirements:

Demonstrated ability to work collaboratively in a team environment contributing to shared goals and fostering positive relationships.
Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
Strong verbal and written communication skills able to maintain composure and clarity when handling challenging or high-stress interactions.
Education Requirements:
Four year degree required with concentration in business administration supply chain management or related field. Relevant work experience can replace education requirement.

Essential Job Functions:

Loaner Request Management

Receive and evaluate loaner machine requests from sales representatives and service personnel.
Determine the validity and necessity of each request based on established criteria.
Select appropriate loaner equipment and ensure it is prepped and ready for deployment.

Customer Coordination

Communicate with customers to arrange either pickup or delivery of loaner machines.
Coordinate delivery logistics including scheduling with the hauling team when applicable.
Ensure timely and professional delivery or pickup experience for the customer.

Fleet Oversight & Maintenance

Monitor the status of machines out on loan and stay updated on the progress of repairs for the original equipment.
Coordinate the return of loaner machines once repairs are completed.
Ensure returned loaners are quickly processed through the shop and prepped for future use.

Billing & Documentation

Invoice loaner costs once repairs are complete and provide documentation to the service department for work order completion.
Research work orders and submit loaner cost estimates to the Caterpillar (Cat) service representative for preapproval.
Track preapproved claims and submit them to the Warranty Manager for official filing.

Cost Recovery & Compliance

Ensure all warranty and loaner-related costs are accurately billed to the appropriate department.
Recover all eligible costs by ensuring claims are filed correctly and in a timely manner.
Bill any excess or non-covered costs back to the customer as needed.

Preferred Experience and Skills:

Experience with Microsoft Office suite is required.
Salesforce and DBS experience is preferred.
Equipment knowledge and previous experience with fleet coordination is strongly preferred.

Physical and Mental Requirements:

Must be able to work independently and as part of a team.

Must be able to pass background check physical exam and drug screening test.

Required Experience:

Key Skills

AS400
Transportation Management Systems
Microsoft Outlook
Vehicle Maintenance
Dispatching
Maintenance Management
OSHA
Maintenance
Fleet Management
Operating Systems
Leadership Experience
Logistics

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About Company

Stowers Machinery

Stowers Cat provides new, used, & rental equipment to Eastern Tennessee. Learn more about how we can help you get the job done with quality Cat equipment!

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