Introduction
When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
19
LOCATION OF POSITION
Maryland Department of Human ServicesChild Support Administration
25 S. Charles Street
Baltimore MD 21201
Main Purpose of Job
The main purpose of the position is to oversee the provision of Intergovernmental services in child support cases as provided for in the Federal Code of Regulations (CFR) 303.7. The position ensures that Maryland complies with the performance timeframes required in CFR and ensures both internal and external customers receive prompt and reliable service in the management of intergovernmental cases. This position supervises (1) the Central Registry(CRU) Unit and (2) the Intergovernmental Services Unit (ISU). These duties are measured in part by the establishment and implementation of controls that track compliance with performance position is the program liaison with the Intergovernmental Technical Projects. These projects include but are not limited to (1) Child Support Enforcement Network/CSENet; (2) Expanded Federal Parent LocatorServices/Expanded FPLS; (3) Query Interstate Cases for Kids/QUICK and other software position interacts with the DHS/CSA Central and the agencys 24 local jurisdictions; to include the OAG and State Attorneys Offices under contract with DHS/CSA to provide legal services for the child support program.
POSITION DUTIES
- Responsible for the management of the Central Registry Unit in accordance with 45 CFR Ch Ill 303.7 for the purpose of processing intergovernmental cases under the provisions of Uniform Interstate Family Support Act (UIFSA).
- Responsible for the management of the Intergovernmental Services Unit in accordance with 45 CFR Ch. Ill. 303. 7 302.35 and 302.36 for the purposes of providing case status reviews to out-of -state child support agencies and locating parents to establish paternity and to establish and enforce court ordered child support cases.
- Responsible for the management of the Intergovernmental Technical Projects to include; Child Support Enforcement Network/CSENet; Expanded Federal Parent Locator Services/Expanded FPLS; Query Interstate Cases for Kids/QUICK; Electronic Interstate Wage Withhold/ E-IWO; Interstate Roster and Referral Guide/lRG) in accordance with project management principles Federal Parent Locator Service Software Change guidelines and data exchange agreements to ensure Federal compliance.
- Represents the Director Division of Program Development and/or present at meetings conferences etc. usually based on subject matter expertise.
- Assists with budget preparations for CSA including budget development and modification for areas impacting Intergovernmental Programs.
MINIMUM QUALIFICATIONS
Education: A Bachelors degree from an accredited college or university.
Experience:Eight years of experience in administrative professional ortechnical work three years must have involved supervision of other employees or exercising responsibility for program development.
Notes:
1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to two years of the required general experience.
2. Candidates may substitute additional professional ortechnical experience in the administration of a humanservices program or experience conducting studies and analyses of programs procedures practices andorganizations on a year-for-year basis for the required education.
3. Candidates may substitute U.S. Armed Forces militaryservice experience at a rank of Corporal/Petty Officer orhigher as a commissioned officer in Administrative Officerclassifications or Administrative Officer specialty codes inthe General Administrative Clerical and Office Servicesfield of work on a year-for-year basis for the requiredexperience and education two yearsmust havebeen in an administrative supervisory or consultativecapacity.
DESIRED OR PREFERRED QUALIFICATIONS
The Ideal candidate will possess the following:- Two years ofexperience withproject management.
- Two years ofexperience withcustomer service.
- Two years of experience with child support intergovernmental or local child support processes.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.If you are in State service and are a promotional candidate your salary will be determined in accordance with State of Maryland guidelines.
BENEFITS
As an employee of the State of Maryland you will have access to outstanding benefits including: healthinsurance dental and vision plans offered at a low cost.CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least thirteen (13) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online you may mail a paper application and supplemental questionnaire to Department of Human Services Employment Services Attention: Heather Braddy 25 S. Charles Street 11th floor Baltimore Maryland 21201.
You will be required to provide a resume salary history and current salary requirements. Additional information about DHS is available at.
If you are in State service and are a promotional candidate your salary will be determined in accordance with State of Maryland guidelines.
If you have any questions concerning the recruitment process for this position please email Heather Braddy at ; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or .TTY Users: call via Maryland Relay.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
Required Experience:
Director
IntroductionWhen you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for ...
Introduction
When you join the Maryland Department of Human Services (DHS) you join a team of more than 5000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support preventive services and caring for children and adults.
We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland we leave no one behind.
This is a Management Service position and serves at the pleasure of the Appointing Authority.
GRADE
19
LOCATION OF POSITION
Maryland Department of Human ServicesChild Support Administration
25 S. Charles Street
Baltimore MD 21201
Main Purpose of Job
The main purpose of the position is to oversee the provision of Intergovernmental services in child support cases as provided for in the Federal Code of Regulations (CFR) 303.7. The position ensures that Maryland complies with the performance timeframes required in CFR and ensures both internal and external customers receive prompt and reliable service in the management of intergovernmental cases. This position supervises (1) the Central Registry(CRU) Unit and (2) the Intergovernmental Services Unit (ISU). These duties are measured in part by the establishment and implementation of controls that track compliance with performance position is the program liaison with the Intergovernmental Technical Projects. These projects include but are not limited to (1) Child Support Enforcement Network/CSENet; (2) Expanded Federal Parent LocatorServices/Expanded FPLS; (3) Query Interstate Cases for Kids/QUICK and other software position interacts with the DHS/CSA Central and the agencys 24 local jurisdictions; to include the OAG and State Attorneys Offices under contract with DHS/CSA to provide legal services for the child support program.
POSITION DUTIES
- Responsible for the management of the Central Registry Unit in accordance with 45 CFR Ch Ill 303.7 for the purpose of processing intergovernmental cases under the provisions of Uniform Interstate Family Support Act (UIFSA).
- Responsible for the management of the Intergovernmental Services Unit in accordance with 45 CFR Ch. Ill. 303. 7 302.35 and 302.36 for the purposes of providing case status reviews to out-of -state child support agencies and locating parents to establish paternity and to establish and enforce court ordered child support cases.
- Responsible for the management of the Intergovernmental Technical Projects to include; Child Support Enforcement Network/CSENet; Expanded Federal Parent Locator Services/Expanded FPLS; Query Interstate Cases for Kids/QUICK; Electronic Interstate Wage Withhold/ E-IWO; Interstate Roster and Referral Guide/lRG) in accordance with project management principles Federal Parent Locator Service Software Change guidelines and data exchange agreements to ensure Federal compliance.
- Represents the Director Division of Program Development and/or present at meetings conferences etc. usually based on subject matter expertise.
- Assists with budget preparations for CSA including budget development and modification for areas impacting Intergovernmental Programs.
MINIMUM QUALIFICATIONS
Education: A Bachelors degree from an accredited college or university.
Experience:Eight years of experience in administrative professional ortechnical work three years must have involved supervision of other employees or exercising responsibility for program development.
Notes:
1. Candidates may substitute graduate level education at an accredited college or university at the rate of 30 credit hours on a year-for-year basis for up to two years of the required general experience.
2. Candidates may substitute additional professional ortechnical experience in the administration of a humanservices program or experience conducting studies and analyses of programs procedures practices andorganizations on a year-for-year basis for the required education.
3. Candidates may substitute U.S. Armed Forces militaryservice experience at a rank of Corporal/Petty Officer orhigher as a commissioned officer in Administrative Officerclassifications or Administrative Officer specialty codes inthe General Administrative Clerical and Office Servicesfield of work on a year-for-year basis for the requiredexperience and education two yearsmust havebeen in an administrative supervisory or consultativecapacity.
DESIRED OR PREFERRED QUALIFICATIONS
The Ideal candidate will possess the following:- Two years ofexperience withproject management.
- Two years ofexperience withcustomer service.
- Two years of experience with child support intergovernmental or local child support processes.
SELECTION PROCESS
Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. We will not consider information submitted after this date. Successful candidates will be placed on the employment (eligible) list. The resulting list may be used for future vacancies with this agency or other state agencies.If you are in State service and are a promotional candidate your salary will be determined in accordance with State of Maryland guidelines.
BENEFITS
As an employee of the State of Maryland you will have access to outstanding benefits including: healthinsurance dental and vision plans offered at a low cost.CLICK ON THIS LINK FOR MORE DETAILS:STATE OF MARYLAND BENEFITS.
- Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
- Annual Leave - ten (10) days of accumulated annual leave per year.
- Sick Leave - fifteen (15) days of accumulated sick leave per year.
- Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
- Holidays - State employees also celebrate at least thirteen (13) holidays per year.
- Pension - State employees earn credit towards a retirement pension.
- Positions may be eligible for telework.
FURTHER INSTRUCTIONS
The online application process is STRONGLY preferred. If you are unable to apply online you may mail a paper application and supplemental questionnaire to Department of Human Services Employment Services Attention: Heather Braddy 25 S. Charles Street 11th floor Baltimore Maryland 21201.
You will be required to provide a resume salary history and current salary requirements. Additional information about DHS is available at.
If you are in State service and are a promotional candidate your salary will be determined in accordance with State of Maryland guidelines.
If you have any questions concerning the recruitment process for this position please email Heather Braddy at ; include the job title and recruitment # in the subject line.
If you are having difficulty with your user account or have general questions about the online application system please contact the MD Department of Budget and Management Recruitment and Examination Division at or .TTY Users: call via Maryland Relay.
As an equal opportunity employer Maryland is committed to recruiting retaining and promoting employees who are reflective of the States diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.
Required Experience:
Director
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Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
