Private Data Services – Client Success – Global Head of Account Management

Role: Private Data Services Client Success Global Head of Account Management

Location: Atlanta Preferred; New York Secondary

Corporate Title: (Experienced) Director

Team Overview: The Account Management team within Private Data Services is responsible for the client service and day-to-day management of clients leveraging our Managed Data Service eFront Insight eFront FAIR and eFront Fund Services. The Managed Data Service collects transforms validates and delivers industry standard investment monitoring capabilities for investors across Private Equity Private Credit Infrastructure and Real Estate. The team also services clients where eFront acts as a Fund Administrator for their portfolios as well as providing Fee Verification services for Private Markets investors.

Role Overview: We are seeking a dynamic individual to lead the Account Management globally. With 200 clients and rapidly growing this leader will bring together our teams in the Americas EMEA and APAC under one consistent process ensuring strategic alignment operational excellence and exceptional client service.

Key Responsibilities

Strategic Leadership

• Bring scale and consistency to the management strategy implementing standard client interaction materials KPIs stakeholder management and workload optimisation across the team.

• Define and execute the global strategy for Account Management across APAC EMEA and the Americas encompassing our standard services across Quarterly Fund Services Investor Account Services Fund Administration and Fee Verification.

• Align regional goals with broader business objectives and ensure consistent service standards globally.

• Partner with senior stakeholders across Aladdin eFront and broader BlackRock to deliver as one team.

Team Oversight

• Lead and mentor regional team members fostering collaboration and knowledge sharing.

• Establish KPIs and performance metrics to monitor team effectiveness and client satisfaction.

• Drive talent development succession planning and career growth across the team.

Client Engagement

• Ensure regular cadence of client interaction and work closely with Senior Relationship Managers for key global clients ensuring strategic alignment and long-term partnership success.

• Drive client education and adoption of key advancements in the products.

• Oversee quarterly data campaigns identifying trends across Timeliness Completeness and Accuracy of our services.

• Escalate and resolve service delivery issues ensuring proactive communication and client retention.

Operational Excellence

• Be a key escalation point for quarterly data collection campaigns and integration efforts with eFront and Aladdin products.

• Champion continuous improvement initiatives including automation process optimisation and product enhancements.

• Collaborate with technology teams to ensure product stability and quality assurance during deployments.

Internal Collaboration

• Cultivate strong relationships across BlackRock including Business Development Product Engineering and Operations and Aladdin COO teams.

• Represent Private Data Services in global forums steering committees and leadership councils.

Qualifications

• 10 years of experience in client success account management or financial technology with global leadership exposure.

• Experience with Asset Management Financial Technology and knowledge of Private Markets preferred.

• Proven track record of managing large diverse teams and delivering complex client solutions.

• Deep understanding of alternative assets investment data workflows and financial markets.

• Exceptional communication stakeholder management and strategic thinking skills.

• Advanced proficiency in MS Office (especially Excel); familiarity with CRM and data platforms preferred.

• Bachelors degree in finance Economics Technology or related field; MBA or equivalent preferred.