Claims Handler

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

The role will be responsible for managing a claim from the start through to settlement making decisions on the extent and validity of a claim and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss.

Responsibilities:

• Review and analyze information including coverage liability medical records and other documents as necessary in order to resolve claims

• Analyze and determine value of claim to set case reserves adequately

• Monitor and update allocation of claim reserves every time you get more information on the progress

• Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims

• Accurately record any communication or activity relevant to the claim in the claim system notes

• Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions

• Monitor the actions taken by the partners according to their SLA.

• Manage relationships exchanges of information and documentation with the legal counterparty and Insurance Companies

• Manage paper and electronic mail and all other key documentation necessary for the claim file (police reports etc.) in and out

• Provide support and guidelines to drivers involved in accidents

• Maintain and keep updated all the data related to accidents (i.e. accident reports)

• Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens General Rules and brand identity

Qualifications and skills:

• University degree will be considered as an asset

• At least 3 years of experience in claims handling

• Good understanding of the insurance market

• Knowledge of the insurance / automotive markets

• MS Office

• Very good command of English language both verbal and written

• Organizational skills

• Customer oriented

• Results oriented

• Interpersonal and negotiation skills

• Be able to work in teams

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide full-service leasing flexible subscription services fleet management services and multi-mobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.