Customer Transformation Manager

Kia ora

At PwC our purpose is clear: to build trust in society and solve important problems.

Join our diverse whānau of experts and be supported with coaching flexibility and a culture where you truly belong. Here youll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.

This is a place to keep growing. Youll learn from the best take on meaningful challenges and make a lasting impact for our clients our communities and Aotearoa.

Ngā Kōrero mo tēnei tūranga / About the role

Join our Customer Transformation team in Pōneke/Wellington as an experienced Manager and help clients transform the way they work and engage with their customers. Youll bring your leadership and transformation expertise to guide talented teams connect strategy with technology and drive innovation productivity and sustainable growth.

• Lead client engagements to define business requirements and translate them into effective Salesforce solutions.

• Mentor and support team members contributing to capability growth across the Customer Transformation and Salesforce practices.

• Bridge the gap between technical teams and business stakeholders ensuring alignment across solution design process improvement and implementation.

• Conduct functional design workshops map current and future-state processes.

• Apply systems thinking and customer-centered design principles to improve service experiences and operational performance.

• Collaborate with cross-functional teams including designers developers and transformation leads to deliver impactful outcomes.

Ngā pūkenga kei a koe / Skills and experience

• Tertiary qualifications in Computer Science Engineering or related. Salesforce and other Salesforce ecosystem partner certifications are desirable.

• Over 5 years of large-scale Salesforce delivery experience in a Professional Services environment.

• Demonstrated team leadership and people management experience including coaching mentoring and supporting multidisciplinary teams to deliver successful outcomes.

• Proficient in agile methodologies and delivery management tools such as Jira and Confluence.

• Excellent problem-solving analytical and communication skills; adept at explaining technical concepts clearly to clients and colleagues with a focus on continuous improvement.

• Strong client relationship-building abilities; comfortable engaging with senior client stakeholders while maintaining a customer-friendly approach.

Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ

• Growth - Global network; leadership development; A.I. tools and training; formal learning pathways

• Reputation - PwC is known for shaping tomorrow. Join us and youll accelerate your career while helping clients and communities solve their most important problems.

• Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days paid sick leave; group-rate health insurance (eligibility applies)

• Flexibility - Flexible working; supportive coaching culture

• Time off - Purchase up to two extra weeks annual leave; two recognition days provided each year; annual summer shutdown period

• Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave

• Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals

Mo te aha tāu e tatari ana / What are you waiting for