[Customer Journey Product] Senior Product Manager

Shanghai - China

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Company Introduction

We exist to wow our customers. We know were doing the right thing when we hear our customers say How did we ever live without Coupang Born out of an obsession to make shopping eating and living easier than ever we are collectively disrupting the multi-billion-dollar commerce industry from the ground up and establishing an unparalleled reputation for being leading and reliable force in South Korean commerce.

We are proud to have the best of both worlds a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurs surrounded by opportunities to drive new initiatives and innovations. At our core we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang you will see yourself your colleagues your team and the company grow every day.

Our mission to build the future of commerce is real. We push the boundaries of whats possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on high-tech and hyper-connected world.

Digital Customer Experience

Our vision is to make Coupang the destination to find explore research and buy any product. The Customer Experience Product team builds technology to create magical moments for our customers and ensuring an amazing shopping experience across all platforms. We are obsessed about improving every step of the conversion funnel from the moment Customers sign up for a new account to finding the product theyre looking for and completing the purchase.

About The Role

Will lead Product Analytics UX and Experimentation teams that enhance Coupangs core consumer experience across all platforms.
Define and execute the product vision for LLM-based UX
Lead end-to-end product development from ideation to launch for AI-powered tools that automate and personalize customer experience
Partner with ML and engineering teams to build scalable infrastructure for training fine-tuning and deploying LLMs.
Collaborate with design teams to ensure generated content meets UX guidelines.
Drive experimentation and optimization using A/B testing reinforcement learning and feedback loops.
Ensure compliance with privacy ethical AI and data governance standards.
Monitor industry trends and emerging technologies to inform product strategy.

What Were Looking For

Bachelors or Masters degree in Computer Science Engineering AI/ML or a related field.
7 years of product management experience with 3 years in AI/ML and B2C experience
Proven track record of building and scaling AI-powered products ideally involving LLMs or generative models.
Deep understanding of generative AI prompt engineering model fine-tuning and evaluation metrics.
Strong analytical skills and familiarity with experimentation frameworks and causal inference.
Excellent communication and leadership skills with the ability to influence across functions and levels.
Entrepreneurial mindset with a bias for action and a passion for innovation.

Recruitment Process and Others

Recruitment Process

Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview Offer
The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.

Details to Consider

This job posting may be closed prior to the stated end date for application if all openings are filled.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
Those eligible for employment protection (recipients of veterans benefits the disabled etc.) may receive preferential treatment for employment in accordance with applicable laws.

Privacy Notice

Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: Experience:
Senior IC

Company IntroductionWe exist to wow our customers. We know were doing the right thing when we hear our customers say How did we ever live without Coupang Born out of an obsession to make shopping eating and living easier than ever we are collectively disrupting the multi-billion-dollar commerce indu...