Technology Support Engineer
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Job Summary
The Role
Were looking for a Technology Support Engineer to be the face of our help desk supporting teammates with all their IT needs at our office in Barbican and across our 6 high rise and high end residential sites in zones 1-2. Youll be a multitasking wizz having the ability to handle various requests such as troubleshooting hardware building laptops setting up new sites and getting new joiners all organised for their first days. All whilst being personable and confident in your demeanour building relationships across the business and being a friendly helping hand.
Ideally you will have 1.5-2 years experience in a 1st line support role dealing with all kinds of IT questions with customer service skills passionate about tech and looking to learn something new in a different environment.
Ours is a high performing culture. High performance in this role means taking charge of service desk tickets making sure theyre logged triaged and passed to the right team with users kept in the loop. Being reliable and on time is important especially for early shifts and making sure all morning checks for Teams and phone facilities are done by 8am. You need a good eye for detail to follow processes and sort issues quickly while also being able to communicate well build relationships across the business and keep users updated. It also involves setting up devices like laptops iPhones and iPads for new users making sure everything works perfectly.
Youd be in a full-time permanent role based in our Barbican office with regular site visits Monday to Friday working a shift pattern (in order to cover the help desk) either 07.30am 4.00pm or 09.30am 18.00pm dependant on the rota.
This is a culture where youll be giving and getting feedback from day one because we think its the fastest way to learn and to build trust. We want to be challenged by you too we hate unnecessary hierarchy and my way or the highway has no place here.
Mount Anvil
What we do: Weve worked in partnership for 31 years to create outstanding places in London. Were growing with our construction turnover doubling and with a pipeline of new projects where were raring to get started and make a difference.
Why were here: Were here to pursue better differently.
Better: One of The Sunday Times 100 Best Small Companies to Work For for over a decade winner of multiple Pride In The Job and WhatHouse awards for our people and the quality of our homes and proud to have the nations best site in our ranks (winning the highest possible marks across the Considerate Constructors Schemes five areas the first site ever to do so in 22 years of the CCS).
Differently: Our culture is unusual. Different means more transparent with information. More direct with feedback that helps us all grow. More rigorous about setting goals then giving more freedom to go and achieve them. Its definitely not for everyone. We dont hire know-it-alls we hire learn-it-alls. As our CEO Killian says: We work hard to find people who thrive on context and responsibility rather than rules and procedures. We then work like owner managers not a leader and a load of helpers.
Benefits:
Private medical insurance for you and your family through Vitality (including discounts on spa breaks cinema tickets and your food shopping free Starbucks 50% off Virgin Active Membership and more).
Income Protection Insurance to help you cope financially if youre unable to work due to illness or injury Life Assurance equivalent to four times your salary your annual leave & Bank Holidays enhanced maternity and paternity leave and workplace nursery salary sacrifice allowing you to save tax and NI on monthly nursery fees.
We think the best benefit of being here is the learning culture and the ability to make a real difference we dislike hierarchy and politics and not my job isnt in our vernacular. Which means if you really care about raising the bar and really want to feel connected to the end product as opposed to like a cog in a big machine this could be the place for you to grow your career.
Key Skills
- Computer Science
- SQL
- Active Directory
- Customer Service
- Incident Management
- Access Points
- OS
- Asset Management
- Linux
- VPN
- User Accounts
- Desktop
- Backup
- Technical Support
- Application Support
About Company
We’ve built quality homes in London for 30 years, from new builds to converted heritage properties, that offer a secure investment and leave a lasting legacy.
