Service Execution Specialist

If you are an energetic Customer Service Professional looking for an opportunity to grow Emerson has an exciting opportunity for you! Based in Gonzales LA you will be responsible for facilitating and coordinating of all service projects and ensure customer satisfaction from request of quotation to delivery by being involved in each step of the process from start to finish.

IN THIS ROLE YOUR RESPONSIBILITIES WILL BE:

• Be responsible for parts order execution and entry including price review delivery release and work scope/planning activities
• Works closely with operations team on scheduling of work and ensuring material sourcing plans support customer promise dates
• Transacts basic buying and planning responsibilities using AXIOM and Oracle systems
• Ability to facilitate technical question and answers between customers Emerson engineering resources and other stakeholders
• Communicate with the sales channel and service center team while simultaneously ensuring that expectations and commitments are met consistently and within acceptable time frames
• Source procure and expedite parts and materials needed and forecast needs for peak periods
• Enter orders accurately and efficiently into database systems for tracking inventory history etc.
• Issue Purchase Orders and Work Orders while properly adhering to policy guidelines
• Negotiate with vendors and suppliers to assure the best price for required delivery and research/develop sources and alternatives when vital
• Remain up to date on all progress of service projects and negotiate delivery prior to order entry and advising sales channels/customer of delays
• Adhere to all safety quality company rules and regulations and participate in Safety Quality and Activities Committees
• Be responsible for personal safety and fellow team member safety while maintaining excellent housekeeping standards

WHO YOU ARE:

You build and deliver solutions that meet customer expectations effectively communicate in various settings and stayed productive and aligned with your goals. You align words and actions to model reliability. You understand the importance and interdependence of internal customer relationships. You stay aligned with your goals and stay productive.

FOR THIS ROLE YOU WILL NEED:

• High School Graduate/GED
• Excellent written and verbal communication skills
• Strong customer service time management problem solving organizational interpersonal and multi-tasking abilities
• Technically savvy with MS Office Suite (Word Excel PowerPoint Access etc.)
• Legal authorization to work in the United States

PREFERRED QUALIFICATIONS THAT SET YOU APART:

• Associates or Bachelors Degree in a related field
• Prior experience with process controls technical industrial mechanical manufacturing or related industries
• Experience with a Relational Database Management System (such as Oracle)

OUR OFFER TO YOU:

We recognize the importance of employee wellbeing and know that to do your best you must have flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture prioritizes work-life balance and offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.

At Emerson we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspires innovation and brings the best solutions to our customers.

The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity Equity & Inclusion at Emerson.
Our training programs and initiatives focus on end-to-end development from onboarding through senior leadership. We provide a wide range of development opportunities including face-to-face and virtual training mentorship and coaching project management and on-the-job training.