I.T. Helpdesk Support
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job description
I.T. Helpdesk Support (Temporary Full-Time)
This role will provide resolutions to Help Desk service requests within a timely manner and will demonstrate technical expertise and exceptional customer service skills. The role will require an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple assignments simultaneously as well as learning new skills and procedures.
Specific duties and responsibilities include.
Interact with customers via telephone e-mail etc. Providing technical support and problem-solving abilities.
Give support and feedback to customers through problem resolution in a professional prompt and polite manner.
Ability to effectively execute diagnose issues and recommend solutions.
Ability to work under own initiative.
Ability to work under pressure with changing and often conflicting priorities to meet deadlines.
Identify evaluate and prioritize customer problems and complaints.
Utilize all technical resources to solve customer problems.
Demonstrate and promote superior customer service in handling queries problems and complaints.
Work with departmental staff to promote develop and maintain strong customer service values.
Escalate unresolved issues to support leads designated service group or client help desk.
Participate in departmental training activities including training programs in support of new technologies procedures and customer service enhancements.
Additional projects as required.
Provide scheduled out - of hours remote support.
Job requirements
The ideal candidate will possess the following key attributes:
Previous experience in the business sector. Providing application support is an advantage.
Proficient with supporting users within a Windows Active Directory architecture.
Solid Knowledge of PC architecture/technology hardware/driver configuration problem diagnostics etc.
Solid knowledge of Windows based networking protocols.
Strong experience of common software applications installation/configuration etc.
Experience with Unix or Linux an advantage
Ability to analyse & solve technical problems by investigating potential solutions using troubleshooting skills.
Good organisational skills
Excellent telephone & customer handling skills
Full driving licence required.
All done!
Your application has been successfully submitted!
Key Skills
- Computer Hardware
- Mac Os
- Active Directory
- VMware
- ConnectWise
- HP Service Manager
- Microsoft Windows Server
- Mobile Devices
- Windows
- Help Desk
- Operating Systems
- Remedy
